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Some Bugs You Need to Know About

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Some Bugs You Need to Know About

No game is ever perfect -- some may seem perfect because the studio that created them did a lot of bug-stomping in the beta testing phase, but none of them are ever really perfect, and it seems that The Sims FreePlay has more than its fair share of Bugs...

Here are some you need to be aware of so that you avoid triggering them:

(1) The Sims Store Access Failure

If you open the Sims Store (the purple button for spending real money) then select a purchase and then cancel it more than once there is a chance that you will be locked out of the store and no longer able to access it, so do not do that.

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(2) Your Sims refuse to use Items

Your Sims refuse to use Items you have bought and placed in their home / there is a goal to use item X but your Sim will not use it.

What is happening here is that there is a pathing issue with the item and where you have placed it, and your Sim does not believe that they can actually access it, which is why they do nothing when you try to get them to use it.

Place the item in another location.

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(3) Sims trapped in the lake.

The lake in the Park can be buggy if you have your Sim enter the water near the edges so make sure to enter via the center to prevent them from being trapped in the water. Once they are trapped there does not seem to be a way to get them out save for resetting the game and losing all of your progress.

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(4) Your Cup Runneth Over

One of the biggest Bugs in the game is that it will allow you to do things that are to your detriment.

For instance you can have each of your 16 Sims purchase a Pet, but if you do that later when you get the goal to purchase a pet, you cannot. [del]There is no easy fix for that, so you should really be conservative in buying all of the stuff for every Sim.[/del] There used to be no easy fix for this, but since the second major update to the game the option has been added to put your Sim pet up for adoption - which is a nice way of saying delete the furry little fellow...

If you find yourself in this situation and you need to get rid of a Pet so you can obtain a new pet to meet with the conditions of that Goal that is what you need to do...

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(5) Playing with Time

Some websites and hint sites suggest that the fastest way to make progress in the game is to set your Sims to long hour tasks and then quit the game, access your iPad configuration menu, and set the time forward however many hours you need to in order to complete the task.

They suggest that you can simply rinse and repeat to great success, but that [del]may not be[/del] it turns out that is absolutely NOT true.

Using this method - which is called Time Skipping - is almost certain to corrupt your save file and worse, do things to the game you cannot undo... Read the guide section titled "Time Skip Warning" for more details and a list of the many ways that doing this can break the game.

There have been wide reports that using this tactic works, but that it can blow up in your face if you accidentally access either of the stores, which appear to verify their time with the FreePlay server.

Game lockups, save corruption, and loss of contents have been reported. For that reason we strongly do not recommend that you use this tactic for play.

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(6) Game Tap Failure on Returning from Neighbor Towns

A very common bug that you will encounter when returning from visits to your Neighbor's Towns is the failure of the Navigation system in the game.

Upon returning you may find that while you can open menus, when you tap on a Sim in the menu the tap does not result in taking you to that Sim.

The known fix for this is to first select one of your Sim homes, whereupon you can then use the menu to select and switch to Sims as normal. No reason has been given for this bug, but the developers are aware of it.

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(7) Save Corruption while visiting Neighbor's Towns

While an uncommon bug, it is possible for your save or game state to revert to an earlier save after visiting a Neighbor's Town.

If you purchased or obtained SP, LP or money during the period lost that can be a real problem.

The fix for this is to be sure that you make a Cloud Save prior to visiting Neighbor's Towns and always after acquiring a significant amount of LP, SP, or Money.

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Nov 15th 2023 zFPWdwPk
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    ID #781437
    Feb 9th 2016 Guest
    i cant get onto the pet store can anyone help
    ID #634127
    Feb 5th 2016 singbabydoll
    After the Valentines Day update, everything is formatted small on my tablet. Like it is formatted for my phone even though it was the tablet download. Not fun.
    ID #633691
    Feb 2nd 2016 ItsEmyLove
    I just updated the game for the valentines day update and when I went to check on one of my sims I saw that the toddler was completely white, like a glowing white and he had no face and all that was there was his eyes. He still had on the clothes but everything else is just white. Then I noticed that one of my other sims had kind of the same problem but it was just his hair that had turned to this super bright white. What do I do?!
    ID #633663
    Feb 2nd 2016 Carlavneil
    I'm having the exact problem. My toddler is now creepy as hell and reminds me of the kid in the grudge 😖
    ID #633665
    Jan 5th 2016 Upserspa
    Help. I was in the middle of the puppy quest. My puppy is now lost and I can't find him. Antone else having this problem!
    ID #633209
    Dec 9th 2015 Guest
    My bug is i cant buy anything than stack of magazine on sims freeplay 5.8.0
    ID #632238
    Nov 25th 2015 Guest
    My issue is that my preteen refuses to write in her diary on her bed. Why is that? Can someone help me?
    ID #628426
    Nov 15th 2015 cristinasutton
    I purchased a horse but it doesn't show on the screen, why is this and how can I fix it? (Sims Freeplay)
    ID #625419
    Nov 11th 2015 Guest
    In Early October I started the preteens quest and I started to build the middle school. When I came back a day later(it said it'd only take 12 hours to build) the bar for the store said that it now needs 30,000 hours. I've never used a cheat and I don't know what to do. I've made too much progress to restart. I also tried to save the game and start it on another device, but it still doesn't work. How do I fix it? Also my device is android if that helps
    ID #624405
    Nov 12th 2015 Guest
    This isn't a reply to u, I just couldn't find an other way to post it. Anyway, I'm trying to finish the love is in the air but I can't even start! Idk how!!!! Help
    ID #624690
    Nov 10th 2015 Guest
    I can't even connect to my sims freeplay game!! I need help to fix this!!
    ID #624007
    Nov 8th 2015 Guest
    If I connect to the store and I can't cancel it because there is no button to cancel and I will stuck in it
    ID #623306
    Nov 11th 2015 Guest
    Is your device iOS? If so it needs to be updated to the most recent one and then it will let you back in. Trust me, I was really upset when I couldn't get in but I can again now and I am back on track.
    ID #624378
    Nov 6th 2015 Guest
    There's 50 new items notification in my inventory but I can't see it? Also, I built a player designer home, and then when I put some items in my inventory, I can't retrieve it. Not even showing! WTH.
    ID #622863
    Oct 31st 2015 Guest
    My Sim s just can't click certain clothes like I can't wear my dress anymore because it won't let me what should I do -anomomous
    ID #621273
    Nov 3rd 2015 Guest
    I have that same problem it's frustrating
    ID #622088
    Oct 27th 2015 Guest
    When I go to the park the sim tracker wouldn't open so I can't let anyone go to the park!
    ID #620264
    Oct 15th 2015 Guest
    My town vlaue went down from 2mil to $0?????
    ID #616671
    Nov 2nd 2015 Guest
    Sounds like you used a cheat
    ID #621871
    Oct 13th 2015 Guest
    Just finished the salon construction . i have only access to clothing i.e tops , pants and shoes . But there was supposed to be a section for haircuts and accessories. I can't find them anywhere
    ID #616395
    Oct 4th 2015 Guest
    I leave my Sims doing a task but when I return to the game they have stopped doing the task with no completion. Super frustrating! Thinking of deleting the game entirely.
    ID #613898
    Oct 5th 2015 Guest
    I know right, but I noticed it won't happen if you do not click the Save and Quit option (not yet guaranteed; and what another member said), did you notice that it just quits the game so quickly? It is kind of bizzare for it to just quit the game so quickly, and it says "Save and Quit". If you are gonna "Save and Quit" though, make sure they are not doing any actions.

    Guess how much LP I lost, if you want to know, 100+ LP. Also, it is not earned, it was paid with Google Play credit. If an event like this happens then contact Sims Freeplay support ASAP. I am still waiting for a refund from them, because Birthday Cakes seem to stop, and says I din't have any B-Day cakes, with 5 LP's reduced. The only way I did manage to get a birthday cake was the easy, but wasteful way, use 24 LP...
    ID #614148
    Sep 24th 2015 Guest
    The solution for the problem actions get restarted is just press the home button and close the game when next time u start the action would be continuing. Don't press the save and exit button it causes the problem
    ID #611092
    Sep 21st 2015 Guest
    So, i restarted my game and my town value is at over 1billion. It suck im nit getting rewards for town value. Please help!!!
    ID #610470
    Sep 20th 2015 Guest
    How come i restarted playing but i camt so certain things like cook until i pass level 6 , funny thing is im on level 26
    ID #610154
    Sep 17th 2015 gamerz12
    the actions get restarted when we close the game and when we open the game the actions in the game just get restarted. I am annoyed with this bug, plz help!
    ID #609078
    Sep 1st 2015 Guest
    this game is a lot of problems now i and find out why my sims cant get there tasks done they keep on going out of there tasks and i supposecto make a cake for my baby and i lost it . now i have to save up more life points to do it again this really sucks . i hopecthey fix the bugs in this game soon . please help me thanks bye charlene
    ID #604483
    Aug 31st 2015 Guest
    My book of spell quest started again after finifshing it. Now im stuck with it. My sim dont want to pick up th wand. Can anyone help me solve this bug. It has been months and i just dont know how to fix it. Plsss help. Tnx
    ID #604365
    Aug 21st 2015 Guest
    my problem is that all my quests' time limits are all 2 days.. which seems to be too short to complete a quest. please help..
    ID #600655
    Sep 14th 2015 Guest
    i am having the same problem. There is no way I could have completed the book of spells quest in two days! Did you find anything out on how to fix this?!?
    ID #608230
    Aug 21st 2015 Guest
    At one of the missions it says I have to let one of my sims take a nap in bed, I already let them take a nap for about 10 times, but I never get a message saying it is completed... so basically I'm stuck and my sims will never be able to get married if I don't get past this problem -.-'
    ID #600586
    Sep 12th 2015 Guest
    Does it say to do it st a certain time? That's what happened to me.
    ID #607750
    Aug 16th 2015 Guest
    This is my issue. I send my sims to perform a task, go to work or to their hobby. The next time I go to play my sims are just hanging out at their home.
    ID #598964
    Sep 11th 2015
    I an having the same problem it is getting so frustrating
    ID #607278
    Aug 30th 2015 Guest
    Same problem. And I have to perform the task all over again! Some times, they're tasks that take one day to complete, so you lose an entire freaking day!!! I can't complete quests anymore because of this. Please, fix it!
    ID #603958
    Aug 20th 2015 Guest
    same issue with mine!
    ID #600421
    Aug 20th 2015 Guest
    Even I'm facing the same issue.. and I'm far behind in completing task... If you get to know how to sort this.. Please let me know
    ID #600363
    Oct 19th 2015 Guest
    The only way to fix this temporarily is not to use the Save and Exit/Quit option from the game. It causes the problem (based on my observations, and opinions from others). If your done playing, just hit the Home button of your device. it works for me.
    ID #618105
    Aug 20th 2015 Guest
    Same issue!!!
    ID #600456
    Aug 29th 2015 Guest
    Same issue! 3x this week! Unable to finish quests on time!
    ID #603442
    Sep 16th 2015 Guest
    Me too, they stop actions when i log out.
    ID #608781
    Aug 13th 2015 Guest
    My issue is that one of my Sims cannot go to work because his career bar disappeared entirely. All I see is hobbies & relationships 😕
    ID #597725
    Aug 9th 2015 Guest
    The tabs in the home Store like patio gates and the one to change the patio floor disappeared so I can't change anything! I have no idea what to do
    ID #595734
    Aug 8th 2015 Guest
    my sims face in the sims tracker and house does not appear and accesories does not come clearly in the sims create menu
    ID #595451
    Jul 30th 2015 Guest

    On the patio quest, I am supposed to buy 3000 simoleons worth of outdoor supplies for patio.... I've bought like 10,000 worth and it will mot move to next step. It is stuck at 64%.
    ID #591598
    Aug 22nd 2015 Guest
    You must be buying accesories of outdoor furniture...You should buy accesories of outdoor decorations in order to continue
    ID #600962
    Aug 18th 2015 Guest
    Oh did the same thing u have to buy plants not
    outdoor furniture
    ID #599697
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