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Sim trapped in neighbours town, everytime I try to get him back crashing! Pls help

 
 
Briana asks:
Added Feb 14th 2016, ID #358448

Sim trapped in neighbours town, everytime I try to get him back crashing! Pls help

Im at level 26 on the sims freeplay. All was well until the island update, after that the game seems compromised. Sometimes it will crash doing daily tasks. Reload and usually okay but the main issue is I cannot visit neighbours, I left one of my sims at a neighbours doing a task and he has been stuck there for two weeks, everytime I go to get him back it starts loading with the blue screen/tips etc but then crashes.

I have force stopped and cleared cache, tried putting into aeroplane mode, turned phone off and back on again, done the same with the wifi... Nothing has worked.

It won't let me save to the cloud as says ' You cannot save to cloud whilst a sim is in a neighbours town' except I can't get the sim back. So seems like my only options are to delete the entire game, lose the island and everything I've done or attempt to play the sims with no social points and no neighbours.

 

 
 
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