How can I retrieve my lost control console. I have been playing about a month and a half, I have eight sims and am half way to the ninth, I don't know what level at this point but I had just leveled up. I now only have one screen with a sim and dog and none of the links work. I had recently gotten pop-ups for some celebration for EA and that there were special items you could acquire, but it only had cancel for an option, no accept link. What now? I hate to have to start all over and lose all time and fort invested.