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I recently purchased life points yet didn't receiv..

Guest asks: Added Aug 1st 2012, ID #275480

Question for The Sims FreePlay

I recently purchased life points yet didn't receive them. Has this happened to anyone else? If so what did you do? If not has anyone any suggestions.
Contacted them and they haven't responded.

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Guest answered:
Added 6th Aug 2012, ID #529488
I contacted them too with no reply... I bought $7.99 of sim money and it force closed the app twice before iit finished processing. Then on the 3rd try I got a pop up saying id receive it shortly but alas..nothing. So I checked my bank account and I was charged 3 times! Same when I tried to purchase 6 lifestyle points a few days later.
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Guest said: 31st Oct 2012 | REPORT
I purchased lifestyle points a few days ago but never received them (I checked my cc and I was charged for them). When I went back into the store it said that I had to download the points I had already purchased. Does anyone know how to download in app purchases on an iPad? Also, I did contact them but have yet to get a reply.
Guest answered:
Added 1st Nov 2012, ID #548380
Same here. I have iPhone 4 and I just bought $20 worth of LP and got the receipt for my purchase from iTunes and didnt get my LP. It says to contact itunes and forward the receipt to get it put back on card.

Guest answered:
Added 3rd Nov 2012, ID #548855
Today I bought 20 LP but after I clicked confirm purchase and entered my password, the app closed and nothing happened... I checked my itunes balance and the money had been extracted. I then tried purchasing 6 LP which worked and the app didnt close and I instantly got my 6 LP... This is really strange and frustrating. And I really hope I get my 20LP because I would have wasted nearly 11 bucks.
Guest answered:
Added 23rd Jan 2014, ID #615336
Me too I did the free log in to face book and didn't get them I really want to bake a birthday for my baby sim and now she can't have a birthday that is sad:(

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Yarrabellajaneile said: 24th Mar 2016 | REPORT
I purchased a boat of 3500LP but I can't find it but it was charged on my account. where I can find it
Guest answered:
Added 21st Apr 2014, ID #622839
The same thing happened to me today! I downloaded an itunes card on the computer then bought simoleons for 7.99$ with my ipod touch 4th gen then I went through a whole prosess of it asking my apple ID password multiple times but finally it stopped I went on to my game but... Nothing! 😖. I checked and it said I was charged. I contacted itunes and now am still waiting for a response.

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