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Sims FreePlay Hub

My sims free play won't open anymore on my ipad. I..

sylwilson asks:
Added Jan 11th 2012, ID #240253

Question for The Sims FreePlay

My sims free play won't open anymore on my ipad. I tried hitting the home button twice then hitting the red x on the sims button to shut down the sims app - that didn't work. I also tried restarting my router and wi-fi. Any other ideas? I want to play! When I hit the app it acts like it's going to open then goes back to the screen with all of my ipad apps. Please advise.


Add your answer41 Answers
Guest answered:
Added 2nd Feb 2012, ID #478800

The problem resolved when I was able to update the app. The game picked up right where I had left off.

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Guest said: 11th Feb 2017 | REPORT
How do you clear the cache on iPhone?
Guest said: 12th Mar 2017 | REPORT
I download this game and extract it but i install the app. It open and see three option
Guest said: 28th Jul 2017 | REPORT
Oh thats sucks cause i cant do the wedding event then
Guest said: 28th Feb 2018 | REPORT
Does it just come even though you don't play?
Guest answered:
Added 4th Feb 2012, ID #479506

Mine keep telling me theres a problem updating

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Guest said: 21st Oct 2016 | REPORT
I went to friends city and now it is closing i cant open:((
Guest said: 26th Oct 2016 | REPORT
Same thing happened to me :( I visited a neighbor and now it won't open. I don't want to lose my progress. I'm on level 42. But I didn't save my game on cloud. Any solution?
Guest said: 5th Jan 2018 | REPORT
Team Kindle
Guest said: 29th Apr 2018 | REPORT
When I go to crystals house it wont open anymore help me

Guest answered:
Added 6th Feb 2012, ID #480059

Mine too! I tried the update and still nothing. It's been over a week now. Help!

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sillyfarmgirl1986 said: 8th Jul 2015 | REPORT
I really want to play but it won't work
Guest said: 17th Oct 2016 | REPORT
It won't work after quitting the current game and restarting it freezes at EA please i need help
Guest said: 23rd Dec 2016 | REPORT
I'm on a Microsoft phone I skipped time and it wont open please give md a one on one answer @9362292345
Guest said: 11th Jul 2017 | REPORT
I did a cheat and gave it my email to the game, it said it would take 24 hours. Now i try to log on and suddenly theirs a problem with my wifi. I have full bars. Someone please help!! I love this game more than food!!
Guest answered:
Added 10th Apr 2012, ID #497283

I have a solution only works on HTC desire though, when you have downloaded it do the updates and turn off the phone and back on again. After you have done that go in the setting and change animation to all animations shown you should then Be able to get on "The Sims FreePlay" if this works please tell me and it may work on Apple technology not saying it will though. :D

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So Simly said: 5th Sep 2016 | REPORT
Thanks! first :3 and yes I think so but u have to save it in the cloud if ur gonna delete the app
Guest answered:
Added 18th Jun 2012, ID #516339

Help for those of you using sims freeplay on Ipad2: This kept happening to me and drove me nuts. I was depressed for two days because I couldn't launch the app and I have two toddlers who I know were dying it was haunting me! I tried everything, closing down the app, restarting ipad and nothing worked.
I noticed that whenver hubs took it to be updated at work this happened so I started to cloud. Anyhoo, what works is to make sure to update all your apps in the app store!!! Whenever something needs updating, or you add a new program, the sims app gets frozen for whatever reason. Instead of sitting around waiting for an update to sims app, just make sure all other apps on ipad get updated immediately. Hope this helps all of you!

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Guest said: 14th Aug 2012 | REPORT
Well I update all of my apps once they notify me,and there's no app needed to be updated so that's not it!!im really angry right now!!!!I need help[quote][/quote]
Guest said: 22nd Aug 2012 | REPORT
Ah, thanks that actually helped me out immediately!!!!!
Guest said: 25th May 2014 | REPORT
Still Ryan for got to say I'm a dude
Guest answered:
Added 14th Sep 2012, ID #539109

Why I can't install sims free paly again? I'm so confused. Please help mee.

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sillyfarmgirl1986 said: 8th Jul 2015 | REPORT
When I try to delete mine it won't delete
Guest answered:
Added 22nd Sep 2012, ID #540395

Mine is on the IPod Touch and I got the preteen update but it only goes as far as explaining what is new.The tap to continue is there and flashing but when I click it,nothing!Help please!

Guest answered:
Added 29th Sep 2012, ID #541548

I'm not sure if this will help but make sure that you're date and time is set automatically. Mine didn't
T work etheir but then I changed it to automatic and now it works. Hope this helps!!!

Guest answered:
Added 24th Nov 2012, ID #553370

Mine is doing the same thing it's says something about a amazon appsrore error

Guest answered:
Added 3rd Feb 2013, ID #568711

Mine keeps saying that I need to connect to the Internet when I have 3 bars of signal??? What has happened

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Guest said: 26th Jul 2015 | REPORT
You have that "3 bar signal" thing too! Mine is just shutting down
Guest said: 30th Mar 2016 | REPORT
Guest said: 19th Feb 2017 | REPORT
If you change the date and time at all the game will say that you cannot connect to Internet, no matter if you actually are or not. I hope this helps!
deleted answered:
Added 3rd Feb 2013, ID #568827

The same happened for me and I can't update anything cos my App Store and iTunes don't work.I have an ipad mini and all of my Internet connecting game apps don't work.I think it might be something to do with the fact that I need to updat my ipad to iOS 6.01 but it won't work either I have full bars of wifi and I have fiddled with settings for ages. Does anyone know what has happened??? PLEASE HELP!!!!!!!!!!!

Guest answered:
Added 26th Apr 2013, ID #584560

My sims freeplay won't open, after I downloaded the latest version, it won't load.. I already tried to turned on the airplane mode and turn it off again.. That didn't work... Any idea?

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Guest said: 7th Jun 2017 | REPORT
turn location on.
Guest answered:
Added 27th Apr 2013, ID #584731

I am having the same problem I dunno why it nots working

Guest answered:
Added 28th May 2013, ID #589720

The server might be full check again in a few minutes!

Madisonryan5611 answered:
Added 7th Jun 2013, ID #591196

Hey guys I have got the answer it happened to me all you have to do is update it and it will come back! That's what happened to me now it works!!;)

Libbyyxo19 answered:
Added 7th Jun 2013, ID #591278

I just got the new update, the update to get the weather machine thing. It was working for a while, and all of a sudden it just won't load. I have all my apps up to date, exited out of my open apps, restarted my iPad 3 times, and it won't work anymore.

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Guest said: 11th Jun 2013 | REPORT
The exact same things have been happening to me for four days by now. I tried closing and reopening the sims freeplay app 5 times, shutting down my ipad 3 times, I tried locking my ipad, I tried a new wifi network but absolutely nothing has worked. It keeps getting stuck on the logo sign while the music keeps playing on. Please help me. I'm stuck.
Guest said: 29th Jul 2015 | REPORT
Mine won't even open. It will turn dark when I tap it, then goes back to normal.
It also has a blue dot by the name. Any suggestions?
Guest said: 16th Nov 2015 | REPORT
Mine is doing the exact same thing. Has anyone figured this out?
Guest said: 3rd Jan 2018 | REPORT
You have to update it
Guest answered:
Added 12th Jun 2013, ID #592036

Me too :( the game keeps closing after the update and I have tried so many times yet it does not work. Really upset as I spent much time playing this game. Should not have updated.

Guest answered:
Added 12th Jun 2013, ID #592037

Oh my god I am actually in live with the sims and have been with out for four days but I have found out a solution:
Turn your wifi off
Hold down the home button
Close the sims [it doesn't delete it don't worry]
Turn your ipad iPhone iPod off
Turn your ithing back on
Turn on wifi
Play xxx have fun simmers

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King Cubb said: 16th Jun 2013 | REPORT
I am glad someone can play. I tried your solution but had no luck. It would be nice if EA would get this resolved or simply say they are working on it. So aggravated.
Guest said: 6th Jan 2014 | REPORT
that doesn't work for me :(
Guest said: 7th Aug 2014 | REPORT
Didn't work!
Guest said: 12th Aug 2016 | REPORT
Not working for me either.
Guest answered:
Added 13th Jun 2013, ID #592143

I have the same problem too. Since the update to the weathermashine I played well and suddenly it won´t start any more. Hangs up at the diamond... Who can help??? Urgend, my kids want to play...

Guest answered:
Added 13th Jun 2013, ID #592248

All my houses are 3-storey with weather machine. I do not want to "restart" this game again after playing it for so long time. Anyone with the solution to run the game? I tried all the suggestions here, but my game is still cannot be loaded.

Guest answered:
Added 29th Jun 2013, ID #594565

It happened on me too. What I did was I turned OFF the wifi on the ipad then tried opening sims freeplay a couple of times while wifi is off. After that I turned the wifi ON on the ipad and I was able to open the sims freeplay again.

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Guest said: 14th Feb 2015 | REPORT
It also worked for me!
Guest said: 31st Oct 2015 | REPORT
Yes, me too, I'm glad to get back to my game :-)
Guest answered:
Added 3rd Jul 2013, ID #595239

I have the same's getting really annoying!! I've been waiting for so many days and has not opened. None of these ideas here worked. And there isn't going to be an update for a while... Can some one please help? And I have an iPad mini if that helps.

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Petrita said: 5th Jul 2013 | REPORT
I have the same problem, also ipad annoying, spent like 3 months playing this game. Wont start again. Its stuck on the logo now for 4 days. So angry..
Guest answered:
Added 16th Jul 2013, ID #596906

Gutted, mines has the same problem and I've been playing since I got my I pad at Xmas, hope ovens lost everything

Guest answered:
Added 26th Jul 2013, ID #598449

I have the same problem . It can not open please fix the game ,I miss the game ..

Guest answered:
Added 28th Oct 2013, ID #606716

Im having the same problem on my android tablet I havent played it before and it just stopped at the ea sign and says go on a website error

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Guest said: 30th Nov 2013 | REPORT
My Sims won't open because I made it snow in my house and it became slow and baggy and now it just shuts off and I can't play.I can't wait for the next update because I just updated the Christmas one. Someone please help
Guest answered:
Added 24th Apr 2014, ID #623071

I got the same problem but got it again Shut down your device then open it again On apple there is an apple goingg to tht shut down.... Then try opening again Sorry if you don't understand hope I helped :-)

Guest answered:
Added 27th May 2014, ID #625895

I had same problem for days. Solution: I turned of my wifi, tried opening the game ( until error came and stated cannot connect need internet connection) then I turned on wifi again and it worked.

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Guest said: 20th Jul 2014 | REPORT
I tried other suggestions which didn't work. Turned off wifi, opened sims until error stated cannot connect need internet connection, then went back put of sims and turned on wifi again and it worked. Thanks for your help
OWLSON answered:
Added 12th Aug 2014, ID #636317

Make sure all of your apps are fully updated and that your iCloud backup is enabled. That's what worked for me. Smile

Guest answered:
Added 9th Sep 2014, ID #639087

I had the same exact problem. The screen would just keep reloading. However it would show one of my sims for like 2 seconds each time, and I noticed they were in a neighbors town. I went to the Game Center and unfriended all of my sims neighbors. IT WORKED INSTANTLY. I opened up the sims and it loaded normally and was fine and back to normal! If anyone else's keeps reloading, try deleting your neighbors via the Game Center!!

Guest answered:
Added 17th Nov 2014, ID #646785

Just downloaded the new update because I couldn't buy anything in the home store and now It loads then shuts down. Spent $200 on lifestyle points and simeons over the last 3 months and what for!!!

Guest answered:
Added 13th Dec 2014, ID #649232

I play on an iphone, and I had the same problem. Here's what worked for me:

Put your phone on airplane mode. Load the will say that the game was unable to load, and it will ask if you want to retry. Take your phone off of airplane mode, and tap retry. It should load normally.

Guest answered:
Added 1st Feb 2015, ID #654726

Im havin same problems. . ADVICE PLEASE

Guest answered:
Added 1st Feb 2015, ID #654733

I have the same problem. I even deleted the game and reinstall and it still won't open. I paid for items with cash. I want my game back.l.p.

Guest answered:
Added 8th Jun 2015, ID #664245

They worked for me once I went on the game and powered it off when it was still on.when I turned it back on it worked but then I screwed it up again

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Guest said: 7th Jul 2015 | REPORT
Nenapr2121 answered:
Added 31st Jul 2015, ID #667640

I have the same problem when I start my sim freeplay. IT stay freeze I can hear the music but I can get in on my game it wont let me play my game why

Guest answered:
Added 27th Aug 2015, ID #669512

My Sims Freeplay stopped working. I contacted Kindle Help and got an answer from Amazon. I followed all these steps and it works now, just where I left off. Give it a shot!

Please try the following basic troubleshooting steps to resolve the issue that you are facing with the app "The Sims Freeplay".

Clearing the data on the Amazon Appstore for Android app can resolve many intermittent issues.

To clear Appstore Data:

1. Swipe down from the top of your Home screen, then tap "More."
2. Tap "Applications," then tap "Installed Applications."
3. Tap "Appstore" and select "Clear Data."

You may also need to check your device's wireless and/or Wi-Fi settings to make sure you have an active connection to the Internet.

Next, check to make sure your device is using the correct time zone. Swipe down from the top of your screen, tap "More," then "Device," and select "Date & Time." Use the "Select Time Zone" option if you need to fix your time zone.

You may also need to restart your device. Press and hold the power button for up to 40 seconds (until the screen goes black), and then release. After the device has completely turned off, press the power button again to restart it. Once your device is back on, tap "Apps" from the Home screen and retry the app.

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Guest said: 22nd Oct 2015 | REPORT
same problem...ios 99% only can update...:(
Guest said: 25th Oct 2015 | REPORT
it wont open :'( it is stuck in 99%
Guest answered:
Added 18th Nov 2015, ID #673284

The last few days I have problem to open the game sims free play from my I pad. It close before it will open Thank you

Guest answered:
Added 18th Nov 2015, ID #673285

The last few days I have problem to open the game it closes before will open. What can I do thank you.

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Guest said: 25th Nov 2015 | REPORT
i just re-downloaded the app
Guest answered:
Added 3rd Feb 2016, ID #676647

I just updated it and now when I click on it it goes into the loading screen and then turns off. I don't know why. Any suggestions??

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Guest said: 11th Feb 2016 | REPORT
Same problem here!
Guest answered:
Added 19th Jul 2016, ID #681751

Check your date and time. I also had the same problem. Then I change the date and time on my ipad setting to today's date and time.

Guest answered:
Added 5th Oct 2016, ID #684146

I currently have this problem too and I'm too scared to delete it and download it again, as all my progress might be lost. I am hoping there is a update soon and that this fixes it, but if it doesn't, I honestly have no idea what to do.


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