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I can't find my puppy for the A Puppy Odyssey Quest!

Question asked by KateFT on
Last Modified:

I can't find my puppy for the A Puppy Odyssey Quest!

I lost my puppy for the A Puppy Odyssey quest! I can't find it anywhere in any homes, or places I can visit!
I decided to play this quest after I finished the Nanny quest and did all the missions at the park. (wait for the owner etc) so when my mission was to take the puppy home, I did. I used one of my sims and took the puppy home. I then put it down, and did the quest "Look for a lost puppy ad" (as you know takes like 10 hours or so) so I left the game and came back the next day. And that's when I noticed, THE PUPPY WAS GONE. It vanished, it's not on my sim track, and when I click the town map, the house says only 2 sims are there, BUT NO ANIMAL. Now I can't complete the mission to sit with the puppy on the couch because it's gone. I sent a message already to the support team, but I'd like to know, how can I get my puppy back. Am I the only one who went through this?

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Answers
Castade answered:

Hi
No, you are not the only one. I am in the exactly the same situation. I can't sit on couch with puppy as it has gone missing. I've tried to contact the company but have had no reply as yet. So annoying! Hopefully if enough people contact them they will rectify it & add more time to the Quest! If not, we've wasted all that time getting as far as we have
Game Center ID Castade

Showing latest replies - show all (14)
Guest said: 28th Jan 2017 | REPORT
I figured it out when the puppy disappeared I saw it at the park floating than I deleted the sim I had holding the puppy and I was able to interact with the puppy again!!!!
Guest said: 30th Jan 2017 | REPORT
I've got the same problem, I put the--invisible--puppy down in my home and I can't do anything now. I tried to go back to the park with the same sim but it says I'm still holding the puppy--yet it let's me chest bump with my bff
Guest said: 1st Feb 2017 | REPORT
I was having the Same problem with the puppy I del the some that started the quest and added a new sim and I was able to take puppy home and finish quest
Guest said: 2nd Feb 2017 | REPORT
Yeah, deleting the sim worked and now I can complete the quest, thanks!
Guest answered:

I've just had the exact same thing! In fact, I noticed as soon as I brought it home and put it down it just walked out of the house and disappeared. But I assumed it would have either returned or just gone back to the Park. It's absolutely nowhere to be found and I can't sit with the puppy either :(

Showing latest replies - show all (8)
Guest said: 20th Jan 2017 | REPORT
My puppy is gone too. Looks like they still haven't fixed it.
Guest said: 21st Jan 2017 | REPORT
My pup disappeared leaving the park and it is in midair in the middle of the park
Guest said: 22nd Jan 2017 | REPORT
Same I can't find my puppy anywhere and now it's been months!
Guest said: 22nd Mar 2017 | REPORT
I am also facing the same problem I can't find it when I returned home and now my sim can't go to the park...
Tinkie108 answered:

I would like to know myself been waiting for an answer since yesterday, but no response from the support nor this site. I guess I wil miss out on this request. I just hope they give us credit for what percentage. I am at now 4 days left. Please some give us an answer. Thank you

Showing all replies
KateFT said: 12th Jan 2016 | REPORT
Go to the sims act, click the 3 dots in the bottom, a
Then Click the sims icon with the question mark (should be located at the top right)
Guest answered:

Mine has gone missing as well.. I can't sit with the puppy on the couch and progress because it's gone missing! I've checked every house and gone back to the Park and he's nowhere to be seen!

:(

Showing all replies
Guest said: 25th Sep 2016 | REPORT
mine has just gone missing right before i have to say goodbye to puppy!
littlestlaura89 answered:

Mine has gone missing as well.. I can't sit with the puppy on the couch and progress because it's gone missing! I've checked every house and gone back to the Park and he's nowhere to be seen!

:(

Guest answered:

I can't find the puppy either! Let me know if you get an answer from tech support. I've looked in each house and at the Park and there is no sign of the puppy. I think the Alien ate it!

Guest answered:

Contact firemonkey! If we all do it hopefully they'll make a change and give us more time πŸ˜‰

Guest answered:

I have had the same problem. I had finished on the computer ads and didn't Notice him, which means he could have gone. Then I had them talk on the phone with the owner, but when the next task popped up and said I had to pick up the puppy and sit with it the puppy was MISSING!!!! Please if anyone has an answer to this or an idea how to fix please write back because I want to finish this Quest!!!! Thanks.

Guest answered:

I have had the same problem. I had finished on the computer ads and didn't Notice him, which means he could have gone. Then I had them talk on the phone with the owner, but when the next task popped up and said I had to pick up the puppy and sit with it the puppy was MISSING!!!! Please if anyone has an answer to this or an idea how to fix please write back because I want to finish this Quest!!!! Thanks.

Sparklingdarkangel answered:

So has mine and I really wanna finish the Quest

Guest answered:

This has just happened to me too! :'(

Guest answered:

It's a massive issue - submit report here, https://help.firemonkeys.com.au/hc/en-us/requests/new and they're supposed to be sorting it. Looking at their fb page though, it's affecting huge numbers, so individual fix may not be quick.

Dheme55 answered:

I am having the same problem..would like to finish this but since I can't seem to find the puppy either I am hoping we can at least get an extension for time lost waiting for answers

Guest answered:

I'm well annoyed at the fact I can't find my pup and finish this Quest I've spent ages on this game and am determined to complete it

Guest answered:

Same here...crazy everyone is having the same problem. Must be some kind of a glitch.. Hopefully they give us time back or credit

Guest answered:

I'm having this same problem. In the same spot. Someone please help!

Guest answered:

Thats what happened to me also. I'm so confused and I would like to finnish this Quest as well. Sorry this isn't an answer, but just wanted to let you know your not alone. Lol

Showing all replies
Guest said: 24th Jul 2016 | REPORT
Yep! Me too and you can't unlock the lark of the school or the witches castle without completing puppy quest!!!!!!!!!!
Guest answered:

My puppy is also gone.. In the same way as your puppy. I don't now how to finishing the Quest 😭

fioedw answered:

Same same same !!!!! Running out of time to complete :(

Guest answered:

Mine did the exact same thing!

Guest answered:

I have the same problem. I don't think I'm going to complete this Quest then.oh stuff it!

Guest answered:

Same thing here!

Guest answered:

Let's hope they add more time for this Quest. This is annoying!

Castade answered:

I reported it to Firemonkey & today they rectified it & put my lost puppy in the Sim Tracker. They will tell you to stop playing the game & upload your game to cloud. Once you have done this, let them know. After that they were quick to respond & send the data through to your game which you then have to download but don't play the game until you have done this.
Hope this helpsπŸ˜€

Guest answered:

Go to the issue website with fire monkey. They actually have a drop down for missing puppy.

Guest answered:

Same thing has happened to me!! Argh so annoying, won't be finishing the Quest at this stage! Been looking for puppy for days now! 😫😫

Guest answered:

Same here I've looked everywhere for a the puppy & he's gone! Least I'm not alone, anyone finds a solution please let me know

Guest answered:

This also happened to me no puppy and no way to complete this Quest πŸ˜”

Guest answered:

Uhhhh, is is soo annoying, I wish they would update this and fix the glitch, I really want to finish this Quest and I was doing soo well, 62% in 2 out of 7 days! And now I don't think ill finish it.

Guest answered:

Dose any one no how long it takes for fire monkeys to get back to you after you uploaded to the cloud and let them know coz I sent a message back saying I have done that hours ago and not had any think back

Showing all replies
KateFT said: 14th Jan 2016 | REPORT
They were having issues with reciving reports because of a bug/delay sort of thing. I believe they cleared it, but it took them four days to respond back to me. It's worth the wait because I got my puppy back :D
cherie_g answered:

I sent them report like 5 days ago and I am still waiting for answer.. If any of you get anything from them, can you please post it here? I am just totally curious of what they will do now.

Anyhow - the funny thing is that when you are submitting the glitch on their site, there is an option to report a missing puppy. :D Guess a lot of people have this problem.

And I really hope that they will give us more time to finish the Quest on time, I really want the puppy clothing thing.

Showing all replies
KateFT said: 14th Jan 2016 | REPORT
They were having issues with reviving reports due to a delay. BUT! I contacted them, 4 days later, I got my puppy back Smile
DayDay29 answered:

My sim mother won't place baby in high chair on the nanny Quest what do I do?

Showing all replies
Guest said: 17th Feb 2016 | REPORT
I also have this problem. My puppy has vanished!
Guest said: 19th Feb 2016 | REPORT
My puppy vanished when I accidentally put it down in the park again instead of taking it home but it told me that task was now done and to go onto the puppy ads task, which I have now done. I look everywhere for the puppy but can't find it so I can't complete the rest of the quest.
Guest said: 21st Feb 2016 | REPORT
I have the same problem I put the puppy down and did my research on internet and it then said sit with puppy and I can't find it either. And o
Tried to play other missions and it won't let me.
Guest answered:

I also have this problem. My puppy has vanished!

Showing all replies
Guest said: 29th May 2016 | REPORT
So did anyone solve this problem after then? It's almost June now, the glitch still exists!
Guest answered:

I tried to do what everyone was saying on the comments but the DOG IS STILL FLOATING.

Showing all replies
Guest said: 10th Mar 2017 | REPORT
Maybe click on the dogs finda choice bar? Maybe the dogs is notfloating there isan invisible sims holding it?
Guest said: 28th May 2017 | REPORT
Where is that
Guest said: 6th Aug 2017 | REPORT
Same mine is floating after i deleted my player
 

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