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Why did my sims freeplay reset itself?

Question asked by Guest on
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Question for The Sims FreePlay

Why did my sims freeplay reset itself? All my data is gone!

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The Sims FreePlay Guide
 


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Guest answered:

My game did the exact same thing! Went to go play it and it started over from th beginning, my whole neighborhood was erased! I've spent over $50 of my own money and I was on level 31! So frustrated!! I hope there is a way to save it but I am guessing there isnt

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Guest said: 10th Dec 2017 | REPORT
Same thing My battery was down
Guest answered:

Same thing here... I think it happens when your cell restarts while you are playing. In my case, my battery was very low and the cell went of f. When I recharged and turned it on the game was reset.

Was it your case?

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Guest said: 6th Jun 2017 | REPORT
thats exactly the same for me
Guest said: 24th Jul 2017 | REPORT
I was at level 11 I finished my love is in the air quest and move on two a new quest all of a sudden it start over
Guest said: 8th Sep 2017 | REPORT
This happend to me yesterday I was at level 18 and had done alot of quests now I'm level 6
Guest said: 25th Mar 2018 | REPORT
happened to me to i was at level 22 and had a lot of money now gone
Guest answered:

Idk why this just happened to me (sigh) I had just made my first baby Idk who published this game knowing it would be such a disappointment. Why would anyone want to spend almost all their time building a town & taking care of Sims if one day out of the blue it would all be deleted! Smh.. I feel like crying. I didn't reset my phone or it didn't die.. I left my phone charging just to wake up & start all over. Vad enough the game takes alot of space in my phone. And it already had a sim made for me lol I thought I was supposed to create the first sim...

Guest answered:

Idk why this just happened to me (sigh) I had just made my first baby Idk who published this game knowing it would be such a disappointment. Why would anyone want to spend almost all their time building a town & taking care of Sims if one day out of the blue it would all be deleted! Smh.. I feel like crying. I didn't reset my phone or it didn't die.. I left my phone charging just to wake up & start all over. Vad enough the game takes alot of space in my phone. And it already had a sim made for me lol I thought I was supposed to create the first sim...

Guest answered:

I don't know if I'm too late, but I have a solution Smile
My problem was when it restarted, they had a person that I didn't know and asking me to do stuff. So I deleted the app and downloaded it again. Don't forget, if you have game centre, keep it on game centre. When it's finished downloading, it should say "add your Age" or something. Then it'll say "would you like to save data or restart" then I clicked save data, then it should say "log in to game centre" you need game centre for this. After that it should show you your old game's level and money and everything, click yes and you have your old game back Smile

Guest answered:

Same my tablet went dead on me so I charged it over night and woke up went to School came home (this was just now) got my tablet and started playing Sims and when I got there POOF my Sims my neighborhood was gone and I just had twins in the game and now start it all over.😭😭😭

Guest answered:

If you go into cloud on Sims free play then it will find your old game and you can continue to play it

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Guest said: 12th Feb 2016 | REPORT
No. Only level 2 but I was in 24
Guest answered:

The same thing happened to me. My tablet randomly restarted itself and now everything is gone. I've had the same game for years and now I want to cry. I can't believe there isn't any way to get my data back. :(

 

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