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My internet is working fine, but I cannot connect ..

 
Guest asks: Added Jun 8th 2012, ID #267479

Question for The Sims FreePlay

My internet is working fine, but I cannot connect to the store. Ive tried a dozen time but it keeps saying that the server is timed out. HELP!

 

 
Add your answer13 Answers
 
Keyblade21 answered:
Added 14th Jun 2012, ID #515387

Restart your device, that should fix the problem. If on the slim chance it doesn't, re-install the game. You'll lose everything but it should fix the problem.


 
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Guest said: 11th Jul 2017 | REPORT
Same here, having the same problem
Guest said: 11th Jul 2017 | REPORT
im having this problem too !!
Guest said: 11th Jul 2017 | REPORT
@thesimsfreeplay just tweeted that everything is fixed! working perfectly
Guest said: 17th Jul 2017 | REPORT
Haven't been able to connect for 12 hours
 
 
 
Guest answered:
Added 19th Jun 2012, ID #516720

If your phone is in the time cheat mode, it doesn't like it. Putting the phone back in auto worked for me when this happened. Now if I can just figure out why four of my SIMs decided that they din't have to work anymore..


 
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Guest said: 11th Jul 2017 | REPORT
I woke up this morning and my sims game just wouldn't load my internet was fine and it just kept saying cannot connect to server some one PLS help me!!!
Guest said: 11th Jul 2017 | REPORT
I dont have it on cheat mode and u cant connect but my internet is perfect
Guest said: 11th Jul 2017 | REPORT
Mines is doing the same, very annoying because I put soo much time and effort into this game! Plz fix it...
dbr019 said: 12th Jul 2017 | REPORT
It's fixed @thesimsfreeplay tweeted it!
 
 
 

Guest answered:
Added 24th Jul 2013, ID #598077

Try checking your restrictions. Or restart your device. Or put the time on automatic sorry if that doesn't work. Xxx


 
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Guest said: 4th May 2017 | REPORT
it doest workk
 
 
 
Guest answered:
Added 1st Mar 2014, ID #618568

Save and exit followed by starting the game, worked for me.


 
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Guest said: 4th Jun 2016 | REPORT
Free simoleons
 
 
 
Guest answered:
Added 25th Mar 2014, ID #620689

The same thing happens to me.. My Internet is perfectly fine and my time is set to the right time. I've tried restarting my iPad, restarting the whole game, even reinstalling it. However I continue to recieve the server timed out message anytime I go to ake a purchase


 
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Guest said: 2nd Jul 2015 | REPORT
I am having same issue. Did you ever figure something out?
 
 
 
Guest answered:
Added 27th May 2014, ID #625899

Go to your date and time settings and change it to manual, make sure the zone and date/time is correct, then restart the game. It worked for us. Smile


 
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Guest said: 18th Apr 2016 | REPORT
This worked!! Thank u
Guest said: 12th Jul 2016 | REPORT
Worked for me too !!! Thank you!! My town is at 4.5 million and I would die if I had to start over.
 
 
 
Guest answered:
Added 9th Jun 2014, ID #627598

..
I want to play the sims free play but I want without the internet because it keeps asking to connect to the server but I do not want. What will I do?


 
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Guest said: 18th Sep 2014 | REPORT
You can not play Sims free play without INTERNET
Guest said: 19th Sep 2015 | REPORT
throw your head into the ocean
Guest said: 17th Mar 2016 | REPORT
I CANNOT OPEN THE GAME!! My WiFi works perfectly fine but still it shows a message to connect to the server. I checked my device settings, it all seems good. I even reinstalled the game.... Nothing is working. Please help 😭
Guest said: 11th Jul 2017 | REPORT
Same prob
 
 
 
Guest answered:
Added 23rd Jun 2014, ID #629635

I have been having this problem since last year!! It's soo annoying! I cannot get to purchase any lp or simoleon bundles.


 
 
 
 
Guest answered:
Added 16th Nov 2014, ID #646668

I had the same issue. I also did what everyone else suggested and they didn't work. So I checked my Facebook account and logged in... I was able to connect to the server immediately.


 
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Guest said: 5th Dec 2014 | REPORT
Wait i don't understand... What do you mean by "checked your Facebook account"?
 
 
 
Guest answered:
Added 7th Apr 2015, ID #659794

[b]How do you connect to the cloud to save your game to Game Center??? It keeps saying the server timed out when I try to buy money for my sims and I read that you should save your game, delete it and reinstall it. My sims are pretty broke and desperate at the moment so can you please tell me quick!!!


 
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Guest said: 26th Oct 2015 | REPORT
I'll tell you a thing you want some ill give it ya
 
 
 
Guest answered:
Added 24th Jul 2015, ID #667168

Go into settings, then go into general, and click restrictions. Then you have to put in your restrictions password. Then turn on in-app purchases. 😄


 
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Guest said: 25th Feb 2016 | REPORT
not helpful....settings where??? on phone??? In game???
Guest said: 28th Oct 2016 | REPORT
when i load the store it says check my store settings what is that and where is it
 
 
 
Guest answered:
Added 12th Jul 2016, ID #681532

Even though my internet is connected,for sims it say not connected to server plz help me(ASAP)😭😱😨😰


 
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Guest said: 30th Aug 2016 | REPORT
I know the answer (in my case).. I always got the same message saying server timed out.. I go to setting, data usage, and go to Google Play Store.. I unchecked box saying restrict background data (simple words, just turn off the background data restriction of Google Play Store), and got connected to Online Store after that. I try to turn the restriction on again, and my Online Store server timed out again. So the problem in my case is because i turn on the restriction of Google Play Store background data.
Guest said: 23rd Feb 2017 | REPORT
I'm using blackberry 10,i can't connect to the sims free play because it keep saying I must connect to server.help pls
Guest said: 27th Feb 2017 | REPORT
Sane here too and it's really disheartening. I can't afford to start all over again
 
 
 
Guest answered:
Added 11th Jul 2017, ID #691282

Please someone help me. I have been playing the sims on the same game for about a year now so I really don't want to delete the app and start over. My app was working just fine 10 minutes ago and then I went back on the app and it said can't connect to server. I have tried everything everyone has said above but it's not working. The only thing out of the usual that I did was buy something on the app, but I've done that before and it hasn't had an issue. Idk what to do so please help


 
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Kelly Berry said: 11th Jul 2017 | REPORT
I'm having the same problem right now!! I've invested too much into this game to start over
Guest said: 11th Jul 2017 | REPORT
My app is having the same problem. Searching around on other sites, several other people started having this problem at the same exact time. I think it'll have to be resolved by EA.
 
 
 
 

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