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Sims FreePlay Hub

My internet is working fine, but I cannot connect ..

Guest asks: Added Jun 8th 2012, ID #267479

Question for The Sims FreePlay

My internet is working fine, but I cannot connect to the store. Ive tried a dozen time but it keeps saying that the server is timed out. HELP!


Add your answer12 Answers
Keyblade21 answered:
Added 14th Jun 2012, ID #515387

Restart your device, that should fix the problem. If on the slim chance it doesn't, re-install the game. You'll lose everything but it should fix the problem.

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Guest said: 5th Feb 2017 | REPORT
My sims was just working fine and now it won't let me in.
Guest said: 9th Apr 2017 | REPORT
Yeah me too was just fine till now
Guest said: 14th Apr 2017 | REPORT
The problem might be a hosts file in your phone, you have to completely delete that file. If your phone is rooted, you can download es file explorer. This app cannot be downloaded in the appstore. Open es file explorer, click on the icon in the top left corner and scroll down and turn on es file explorer. Next click on local, then device, then the file that says 'etc'. You will scroll down till you find hosts, delete that file. It should do the trick! You can also try download hosts editor, open app and delete everything.
Guest said: 6th May 2017 | REPORT
I really need help, my sims won't work and is stuck on one of my houses for a second then goes to the loading screen again and then says 'Can't Conect to Sever', and I just want to play, please help me!
Guest answered:
Added 19th Jun 2012, ID #516720

If your phone is in the time cheat mode, it doesn't like it. Putting the phone back in auto worked for me when this happened. Now if I can just figure out why four of my SIMs decided that they din't have to work anymore..

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Guest said: 12th Jul 2016 | REPORT
Same problem
Guest said: 16th Jul 2016 | REPORT
Hi guys why can i not gwt on to my sims game when i have changed the date on my ipad or iphone so i can do a cheat any ideas would be helpful x
Guest said: 25th Dec 2016 | REPORT
This is not working any more
Guest said: 16th Jan 2017 | REPORT
Thx so much I put the time on auto and it works now thx so much!!!

Guest answered:
Added 24th Jul 2013, ID #598077

Try checking your restrictions. Or restart your device. Or put the time on automatic sorry if that doesn't work. Xxx

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Guest said: 4th May 2017 | REPORT
it doest workk
Guest answered:
Added 1st Mar 2014, ID #618568

Save and exit followed by starting the game, worked for me.

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Guest said: 4th Jun 2016 | REPORT
Free simoleons
Guest answered:
Added 25th Mar 2014, ID #620689

The same thing happens to me.. My Internet is perfectly fine and my time is set to the right time. I've tried restarting my iPad, restarting the whole game, even reinstalling it. However I continue to recieve the server timed out message anytime I go to ake a purchase

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Guest said: 2nd Jul 2015 | REPORT
I am having same issue. Did you ever figure something out?
Guest answered:
Added 27th May 2014, ID #625899

Go to your date and time settings and change it to manual, make sure the zone and date/time is correct, then restart the game. It worked for us. Smile

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Guest said: 18th Apr 2016 | REPORT
This worked!! Thank u
Guest said: 12th Jul 2016 | REPORT
Worked for me too !!! Thank you!! My town is at 4.5 million and I would die if I had to start over.
Guest answered:
Added 9th Jun 2014, ID #627598

I want to play the sims free play but I want without the internet because it keeps asking to connect to the server but I do not want. What will I do?

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Guest said: 18th Sep 2014 | REPORT
You can not play Sims free play without INTERNET
Guest said: 19th Sep 2015 | REPORT
throw your head into the ocean
Guest said: 17th Mar 2016 | REPORT
I CANNOT OPEN THE GAME!! My WiFi works perfectly fine but still it shows a message to connect to the server. I checked my device settings, it all seems good. I even reinstalled the game.... Nothing is working. Please help 😭
Guest answered:
Added 23rd Jun 2014, ID #629635

I have been having this problem since last year!! It's soo annoying! I cannot get to purchase any lp or simoleon bundles.

Guest answered:
Added 16th Nov 2014, ID #646668

I had the same issue. I also did what everyone else suggested and they didn't work. So I checked my Facebook account and logged in... I was able to connect to the server immediately.

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Guest said: 5th Dec 2014 | REPORT
Wait i don't understand... What do you mean by "checked your Facebook account"?
Guest answered:
Added 7th Apr 2015, ID #659794

[b]How do you connect to the cloud to save your game to Game Center??? It keeps saying the server timed out when I try to buy money for my sims and I read that you should save your game, delete it and reinstall it. My sims are pretty broke and desperate at the moment so can you please tell me quick!!!

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Guest said: 26th Oct 2015 | REPORT
I'll tell you a thing you want some ill give it ya
Guest answered:
Added 24th Jul 2015, ID #667168

Go into settings, then go into general, and click restrictions. Then you have to put in your restrictions password. Then turn on in-app purchases. 😄

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Guest said: 25th Feb 2016 | REPORT
not helpful....settings where??? on phone??? In game???
Guest said: 28th Oct 2016 | REPORT
when i load the store it says check my store settings what is that and where is it
Guest answered:
Added 12th Jul 2016, ID #681532

Even though my internet is connected,for sims it say not connected to server plz help me(ASAP)😭😱😨😰

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Guest said: 30th Aug 2016 | REPORT
I know the answer (in my case).. I always got the same message saying server timed out.. I go to setting, data usage, and go to Google Play Store.. I unchecked box saying restrict background data (simple words, just turn off the background data restriction of Google Play Store), and got connected to Online Store after that. I try to turn the restriction on again, and my Online Store server timed out again. So the problem in my case is because i turn on the restriction of Google Play Store background data.
Guest said: 23rd Feb 2017 | REPORT
I'm using blackberry 10,i can't connect to the sims free play because it keep saying I must connect to pls
Guest said: 27th Feb 2017 | REPORT
Sane here too and it's really disheartening. I can't afford to start all over again

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