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Sims FreePlay Hub

I'm having difficulty downloading the latest updat..

Guest asks: Added Apr 18th 2012, ID #259915

Question for The Sims FreePlay

I'm having difficulty downloading the latest update within the app. Every time I open the app, it says that I need to download new content. So I press download and everything is fine until it gets to 23% (90 MB of 377 MB). At this point, it stops downloading but the kb/s continues to increase and decrease. After some time like this, a screen pops up that says "Progress has been saved. Reconnect then relaunch app to continue download. (-11)" However, my connection is perfectly fine. I've tried creating more space on my phone, uninstalling and reinstalling, restarting my phone, trying different connections..everything. HELP!!! I miss my sims!!


Add your answer10 Answers
Simmerwille answered:
Added 26th Jun 2012, ID #518293

I had the same problem, I accidently solved it. Go to the app store, and update your app, on the right side you can 'download' don't use that one, but the left one. (something simular like 'update'or 'renew' I have the Dutch word, which is 'bijwerken'.) I hope this helps, I was getting bored with the game, but the new update is really nice!

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Guest said: 9th Oct 2016 | REPORT
Why can't you download it using mobile data???
Guest said: 12th Oct 2016 | REPORT
Why doi have to use WiFi to download it
Guest said: 22nd Oct 2016 | REPORT
Me too can't download using mobile data. Someone please help me!!!!
Guest said: 11th Nov 2016 | REPORT
Me too wtf. The gane forced me to use wifi but I don't have wifi at home. Why can't we use mobile data ti download the additional content in game!!!
Guest answered:
Added 29th Mar 2014, ID #620991

Im having different problem. When downloading content, it's always 0 kb/s -____-
Please help

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Guest said: 22nd Jun 2016 | REPORT
Same problem I've been trying update for over two weeks
Guest said: 30th Jun 2016 | REPORT
Experiencing the same thing here and can't seem t fix it
Guest said: 8th Sep 2016 | REPORT
i already update it but it takes too long to update why is it like that???
Guest said: 19th Nov 2016 | REPORT
I have everything done but it pops up need additional content then I make space for it but the game forces me to use wifi i have no wifi i WANT TO USE MY DATAAA

Guest answered:
Added 14th Aug 2014, ID #636490

Im also having the same problem during the update. Mine's just up to only 15% and a "retry/relaunch pops up.

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Guest said: 12th Nov 2015 | REPORT
Mine reaches 71% and stops
Guest said: 19th Jun 2016 | REPORT
My police update has reached 6% and has stopped but my kb\s is decreasing then rising. Left it overnight but stayed same. Any help?
Guest said: 17th Dec 2016 | REPORT
Mine goes to 33% and the app freezes
Guest answered:
Added 13th Sep 2014, ID #639428

I am facing similar issue. Every time a new update comes up I am asked yo download the whole 945 mb data.

Guest answered:
Added 29th Nov 2014, ID #648058

I have just downloaded I have lots of space on my phone and it is stuck at 8%. How do I get it to load so I can start my sims life.

Guest answered:
Added 25th May 2015, ID #663322

Try re downloading the app. Also download the app autozip it will help a lot

Guest answered:
Added 17th Nov 2015, ID #673248

I have a problem too! I am currently downloading the LATEST update with the mysterious island and stuff. And it keeps getting stuck on 79% but 250MB to 250MB?!!! I gave it quite a long time to install, I let it download until I get home from school.. Don't say I need to reboot, delete/reinstall, I've tried EVERYTHING.. My brother has the same problem too and our internet works PERFECTLY fine.

Guest answered:
Added 18th Nov 2015, ID #673565

I already re downladed the app and relaunched the content download. Now it will get stuck on 5% only. Any alter alternative solution please ?

Guest answered:
Added 7th Dec 2015, ID #674271

I get to 79% with 250MB downloaded out of 250MB yet the kb/s decreases to 0 and the download just completely freezes. I've uninstalled the app and reinstalled it, reset my device (iPad 4 with iOS 9.1) and it STILL doesn't finish off downloading the content. Someone give me some proper advice here.

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Guest said: 7th Dec 2015 | REPORT
Ike it sucks exact same thing here now I can't go past the mysterious island bridge building :(
PL123 answered:
Added 29th Jan 2017, ID #687017

I followed what Simmerwille said. And it worked. He's right. I've discovered that the game showed that it's updated, but it's not. It's not done yet. Try it.

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PL123 said: 29th Jan 2017 | REPORT
Actually it didn't work

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