Have tried turning turning off, going into flight mode etc..worried will lose all my hard work..help anyone please?
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As long as you save your game via Facebook you should be able to uninstall and reinstall the game without risk of losing your progress. That is the theory anyway.
As for why the game is not loading - the one thing that we know for a fact can cause that is your iPad memory being full. So check that and if it is delete something.
If that does not work, you really need to submit an official help ticket via the games webpage.
If you are still looking for help with this game we have more questions and answers for you to check.