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Question for Skylanders Spyro's Adventure

 
 
Guest asks: Added Jan 4th 2013, ID #294823

Question for Skylanders Spyro's Adventure

I recently bought Legendary Bouncer and when I tried to play him in my game it didn't work. Then I tried to receive a warranty claim from Activision for a new figure, but they wouldn't accept the figure's model number even when I typed it in correctly. I bought this figure new and I'm not sure if it is real and it just has a small problem or if it is faulty. What should I do?
 
 
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