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Why can't I adopt a preteen an the phone

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Why can't I adopt a preteen an the phone

I can't adopt a pre teen I have money on my iPad and a sim can move to the town

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Answers
CMBF answered:

No idea - usually the only reason that will happen is you already have too many residents in the home - and Pets DO count.

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Guest said: 11th Mar 2017 | REPORT
Pets don't count
Guest answered:

I've adopted a preteen on the phone but can't find it! How do I add it to the family?

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Guest said: 30th Sep 2017 | REPORT
There's too many people in the house
 

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