Question for The Sims FreePlay

SunshineChris asks: Added Dec 7th 2012, ID #290475

Question for The Sims FreePlay

Absolute Disaster! After the 'Holiday Update' my sim content was deleted and now won't run at all. Now my only option is to start again. I had 24 neighbours - they've all disappeared too.
The game is still hanging. Do I reinstall from scratch on my Android tablet?
If so how can I retrieve my neighbours.
4 weeks concentrated work down the drain:( I reached level 21 and had completed all the buildings.
I know it's a free game but really........
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