Year 1 - we had Hagrid with us at the start. But, he's gone now. We can't get into the bank without him. We can't change into him. Help!
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There should be another strong character there that can do the exact same thing. Tom Riddle can. Hope this helps!
If I'm thinking right, you got into diagonal alley and caught the rats. He's not there, but the bank should be open to you. (it should show a goblin opening gringotts). If you still can't get into the bank, try restarting the level. Glitches do appear.
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