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My game is trying to make me restart from level 1, I have a game at about level 13 (just finished building the 3rd part of the nuclear plant), however it is now saying, 'there is a level 1 Springfield already on this device. Is this your Springfield?' I then press no and it says 'You are about to create a brand new Springfield for your Origin Account. You can still access the other Springfield by logging out of Origin latter'. I already have my Level 13 game saved in my Origin Account so can not understand why I can' continue playing that game?! Also since this has happened I have had notifications pop up saying buildings are complete but I still can't access the level 13 game when following the notification.

Date of Question: Oct 9th 2012 | Question ID: 283481

Guest

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I am having the *exact* same problem!! I really don't want to start over again. I've had something similar before but after closing the app on my iPhone and trying again fixed the problem. Not this time.

Guest

All you do it's uninstall the game, reinstall the game and login with you origin id and everything will as it was left off

Guest

Unistalling and installing again not worked for me. It keeps asking to accept the level 1 Springfield.

Guest

Please try closing the game app from the multitasking menu and then reopening it. You should be able to log in with your original Origin account after that. It may take a couple tries for your Springfield to appear again.

Just in case - here's how to close the app:

Exit The Simpsons: Tapped Out
Double-click the home button on your device to bring up the multitasking bar at the bottom
Tap and hold the Tapped Out icon until you see the red "minus" button
Tap the red "minus" button to close the app
Hope that helps!

[I got this from the EA site, and it worked for me, I had the same issue]

Guest

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