Why will the be a pro option not work
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If you are talking about the custom pro character in the game settings, you need to start a game in Ultimate Team Challenge or Be a Pro to create a character and change it.
If you are talking about not able to access Be a Pro, I am not sure how to help but I strongly suggest trying to restart your game.
If you are still looking for help with this game we have more questions and answers for you to check.
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