Customer Satisfaction

Bakery Story Walkthrough and Guide

by Mongoose General  

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Customer Satisfaction

The whole point behind Bakery Story is to make your bakery a success. You can only do this by having happy customers. You can see the satisfaction of your customers by looking to the heart icon at the top. The pink bar can go up all the way to 100, indicating how happy (or not!) your customers are in general.

The heart rating is important because, not only does it show you how happy your current customers are, but it affects the speed at which new customers will come into your bakery.

If you have no food to serve, make sure you have the door to the bakery blocked up (you can do this using the cash register) to stop your customers from arriving and sitting hungrily with nothing to eat! This is the main way that your customer satisfaction rating will plummet.

How to get Your Heart Meter to 100

To attempt to get your Heart Meter to the all-important 100 mark, you need:

- A well designed bakery – make sure that all of your customers can reach the tables!
- You should always ensure there is food out on the counters, ready for ordering.
- Once you get to 100, your bakery will need about 25-30 tables and chairs to allow for the burgeoning capacity.


Comments for Customer Satisfaction

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13 comments, latest first.
Add me, tinmrls

Added 10th Mar 2015, ID #526803

Add me Torrem12

Added 1st Dec 2014, ID #479232

How do you keep the customers happy i read it and I just don't understand why I have a lot if tables and
Chairs plus food why are they not happy somebody plz help me. My id is kljahf

Added 28th Apr 2014, ID #379709

I only have 11 hearts how do i get more ?

Added 11th Apr 2014, ID #373836

You may have maintained your rating with 19 tables and chairs but the more tables and chairs means more money period. That's how you build the bakery and expand, not with more ovens or more meaningless items to buy. People coming in and sitting down, the more places to do it the better.

Added 15th Feb 2014, ID #355291

I love how ever I had a lot of chairs and space and two customers had broken hearts and it didn't appear on the meter good but wired and add emiuru and 3 star player and level 22 and 183 neighbors

Added 28th Dec 2013, ID #335456

I have 18 tables and all customers are happy and 100 hearts

Added 10th Dec 2013, ID #327639

"Im confused. No customers are coming into my shop..."

" customer dint go in to my shop. What happen?? what should i do. My food already full on the counter,but my customer only stand infront the door then go away. Anyone can help me pls..:("

Your customers probably don't have a way to get past the register, so you have to leave enough room for them to get past the registers to the chairs. Each item taking up floor space (chair, table, oven, person, etc) uses a 4x4 grid equal to one of the floor tiles. There needs to be a clean path to the register, then from the register to each chair in your restaurant. You can set out 20 chairs, but if you don't have a direct path to 15 of them customers will get turned away.

Just make sure nothing is blocking the register or the chairs and you should be fine... =)

Added 20th Feb 2013, ID #256730

Im confused. No customers are coming into my shop...

Added 19th Jan 2013, ID #244152 customer dint go in to my shop. What happen?? what should i do. My food already full on the counter,but my customer only stand infront the door then go away. Anyone can help me pls..:(

Added 15th Jan 2013, ID #243097

The hostess or host is still there, if you mean the person behind the till. He or she disappears unless you leave a space behind the till for him or her to stand!

Yes, I agree with the suggestion that we should be able to see what parts are needed for each oven etc before we commit to buying. AND I had one hatchery disappear after buying it too but it came back next time I switched on the machine. Emails to the teamlava people get detailed replies.

Added 20th Jul 2012, ID #166608

how do I get the hostess back

Added 23rd Apr 2012, ID #136304

In my experience, 25 tables is way more than you need. I have maintained my rating at 100 with 19 tables. Adding more does not make more customers come in.

Added 15th Apr 2012, ID #133572