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Can't download/access purchased content?

manukajoe asks:
Feb 25th 2018, ID #375289

Can't download/access purchased content?

Hey guys I really need some help with game. I'm having trouble getting the purchased content to play on a secondary user.

So I have a PS4 and I have a user/PS account/PS+ and I purchase all the games for the family through the PS Store and pay with my credit card.

My son has a another user name/PS account on the same PS4, usually he can play all the games I buy. He has been playing the free version of Fortnite and has his PS account linked with his Epic account.

So I purchased the Deluxe Founders Pack from the PS store for $50, but it's not in my download list, and none of the content (e.g. Skins, solo campaign, loot boxes, unique weapons etc) appears in Fornite on my son's account. I got a receipt so I know the transaction went through. We deleted Fortnite and redownloaded it from Library but this didn't help.

We've spent a couple of hours on the PS4 and on the Epic account website etc trying to figure this out but we're stuck and highly annoyed.

When my son start the game (under his user), he can't access anything at all (including vbucks) through PS store. Some items appear there but are listed as not available.

Also he can't even log out of Epic to see if that fixes it.

The Epic website is spectacularly useless and there is zero customer support.

So do any of you guys know what the deal is, how do we get the purchased content to play? I must say this is the crappiest piece of software I've encountered on the PS4 (the game itself seems to run ok, I mean all the other stuff).

Edit: It seems that Fortnite purchases are treated like microtransactions rather than game purchases. So instead of a download, the purchase is sent to the Epic account associated with the PS account that you purchased it on. Then when you log in to the game the Epic account can see the purchase in the associated PS account and it all works.

As to why my son can't see or purchase any Fornite stuff on his account, I don't know, it could be because he's under 18 so can't have his own PS Master account, only a Sub account.

Edited: Feb 27 2018

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