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When I go into create a sim the sims I have upload..

 
Guest asks: Added Mar 18th 2012, ID #253929

Question for The Sims 3

When I go into create a sim the sims I have uploaded from the sims 3 website are all in the select a sim option but when I click a sim that I would like the little picture of them at the bottom left hand corner are not showing up with the sim I have selected and is just blank, with it been blank when I have finished making my family and I click the tick it doesnt load my family to the option where you sort out there family tree and how there related, if this keeps happening this means I can't make a family! Help! What can I do to prevent this :( ??
 

 
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