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How do you ADOPT a preteen on the sims freeplay

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How do you ADOPT a preteen on the sims freeplay

It just says in app purcheses are not allowed. And it also says message 3333 purches cancelled. My purcheses settings are on and it still says it. I really wanted a preteen please help me?

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Guest answered:

You just have to push the phone and it will say adopt toddlers or preteens

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Guest said: 11th Jul 2016 | REPORT
But it shows a loading sim arrow thing and it would not let me use it
Guest answered:

I want to adopt a preteen and toddler. It shows the option when I press the phone but when I tap it it doesn't work

 

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