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Double Down Casino Pack Shot

Double Down Casino

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Missing Chips and Disconnections hint for Double Down Casino

Missing Chips and Disconnections

There are many users reporting that chips they have won while playing Double Down Casino have either been taken from their total, instead of added to it, or gone missing completely. Also, they are getting regularly disconnected from the game's servers.

These are known issues so it is worth contacting support to try to get a resolution.

If you find yourself missing chips or encountering glitches, it is far more likely to be the game than your connection.

Added by: MongooseGeneral
Feb 26th 2012, ID#259


Comments for this hints and tip.

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57 comments, latest first.
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Nov 18th 2015 Guest
Where's my money! I bought chips and didn't get the money!!!! 😫😩😩😩
ID #626295
Jul 17th 2015 Guest
Help. I added friends to get the additional money and my existing 300,294 000 was completely wiped out,gone. Please contact me asap, thank you
ID #585749
Jun 24th 2015 Guest
I bet 1 million on a tourney game and it deduced 10,000,000!!!
ID #575086
May 5th 2015 Guest
i brout chips and it took th money out but did not give me my chips,who do i call?
ID #552310
Jun 9th 2015 Guest
igt look it up on google
ID #567992
May 5th 2015 Guest
do not give them any more money they are going through something right now I think they got hacked.............its sucks .............I am in the same boat.
ID #552433
Apr 3rd 2015 Guest
I was playing double down they took 1 million away from friend send me on bonus ting why they take away from me
ID #537220
Mar 29th 2015 Guest
weell gives me bonis chips, but does not give them to me

ID #534547
Mar 2nd 2015 Guest
I tried so many time to get my Double Down game on face book, back on my laptop but it keeps saying it is disconnected help please. I do get it on my computer and my I Pad .
ID #523295
Feb 23rd 2015 Guest
doubledown casino won;t stay in on keeps freezeing
ID #520285
Oct 30th 2014 Guest
i had over 200 million coins and when I came back I. Only had 290,000! I want my coins back I paid for them
ID #465276
Oct 9th 2014 Guest
I had five million chips taken that i purchase i want them back or i wont ever make anither purchase
ID #456407
Sep 27th 2014 Guest
I lost almost a million give it back
ID #452223
Sep 26th 2014 Guest
Yesterday I won over $1billion. I was playing a game, going into bonus and got booted out.

When I got back in, it took $1billion from me
ID #451876
Sep 25th 2014 Guest
I lose half a million everytime i log in or get booted out. Used to love this game but the frustration has gotten to the point that i cant be bothered anymore
ID #451709
Sep 17th 2014 Guest
ID #448966
Sep 14th 2014 Guest
This morning while I was playing I can't member which game it was but I had over 10 million chips on there then it lost connection when I got back it didn't have my $10 million worth of chips at least and it never gave it back to me what do I do
ID #447863
Sep 6th 2014 Guest
I had 8 mil chips while playing this morning. Changed and wanted to play another game and all my chips disappeared and went to 0. This sucks. I want my chips back. I entered a promo code and it said I was awarded 250, 000 chips but they didn't show up.
ID #445058
Sep 5th 2014 Guest
It was fine this afternoon, logon tonight, I go $0. But on the bottom, it said I was over 7mil plus.
ID #444821
Aug 27th 2014 Guest
I had 25 million chips plus on 8/27/2014...and came back into the game and had 18 plus million,,,game starting to suck...would love to have them back,,,took a long time to get that far,,,thinks,,,steve

ID #441537
Aug 16th 2014 Guest
I had 94 million chips and they just disappearedI would like them back please
ID #437447
Aug 14th 2014 Guest
Handing a problem !!!!!!goes. To slot menu but won't let me in game goes back to I pad screen???????
ID #436444
Aug 14th 2014 Guest
ii would like my missing chips back i did pay for them ty

ID #436421
Aug 12th 2014 Guest
I had 130 million chips disappear from my account last night. I contacted support and they only returned 2 million chips. This is totally unacceptable. I want all of my chips returned.
ID #435610
Aug 12th 2014 Guest
i had 60 million chips disappear from ddc. second time in a month. i did pay for some of them and expect my chips to be returned. i will not purchase any more chips if my chips aren't returned. cynthia katz
ID #435272
Aug 11th 2014 Guest
I have been playing double down casino slots for a couple of years now. I had 97 million chips when I logged off last night. When I logged back on today, every single chip was gone. I would like them back please.
ID #435040
Aug 11th 2014 Guest
Today is Monday, Aug. 11th. I had $12,634,027 in my account. I left the game, and later when I came back, it shows that I have only $250,000, which is from a code. My millions disappeared. When can I expect to get them back? I can't believe this happened. I also sent an e-mail to DoubleDown Casino. Hoping you can fix these problem soon. I really enjoy the games.
Frances Godfrey
ID #434912
Aug 5th 2014 Guest
it appears that chips are missing on or about the same date as my missing chips. will this be resolved, and will we get our chips back
ID #431200
Aug 3rd 2014 Guest
ID #430357
Jul 14th 2014 Guest
I had $15,000,000 that disappeared on me. When I contacted support I got the run around that I needed to sign in on Facebook and not as a guest. I ALWAYS sign in on Facebook. Double Down support finally just closed the support ticket and told me there was nothing wrong, that I should be aware that the "total winnings" is cumulative, which I know. I had problems loading the game a couple of weeks ago and never did successfully do so on the night I had tried. Double Down support is now just running me around. I opened a new ticket and attached screen shots of what I see when I log in and they clearly show that I did not play the chips!
ID #418497
Jul 14th 2014 Guest
I had over 20000.00 million taken on on Sunday were r they wood like then back ASAP been playing for months and had 500.000 bones on sat. And 10000.00 on Friday this is not right thanks please give back BG
ID #418327
Jul 14th 2014 Guest
At Double Down Casino (going in through my facebook account) I purchased 24,000.000 chips for $39.00 on your "Celebrate Summer Joys" double chips promotion, walked away from my computer and now they are gone!! I see by other's posts this happens often. It is very frustrating, maybe even more so to you. Please repost my chips or let me know what I need to do. If this is an ongoing problem I won't be buying anymore. I "DO" want these I paid for back, or my money!
Thank you for your time in this matter. I am waiting to hear from you or see my chips returned.
Thank You
ID #418187
Jun 28th 2014 Guest
I. Have been unable to get back on double down casino,it stays on loading and can't connect for two days, I' afraid if I delete this app.,I will lose my dollar amount. I'm sure I have lost my daily bonus and will be back to 1again. Can you help.i've turned off the iPad and put it back on , nothing changes.
ID #408320
Jun 26th 2014 Guest
I had over 70 million chips in double downs casino and now they are gone, what happened to them? I want them back, asap
ID #407145
Jun 23rd 2014 Guest
Ihad been playing for 2 hours on golden goddess. I had over 900,000,000. Went to black widow, lost 300,000,000 went back to goddess, only had 11,000. What happened to my money?
ID #404866
Jun 16th 2014 Guest
I had over 65,000,000 an hour ago and now im at zero! where are my chips???
ID #400861
Jun 15th 2014 Guest
I want my over $320,000,000 in chips back from doubledown casino, from one of your glitches, I would appreciate either my money back or my chips. this happend june 11th my name is SCOTT HANNA. THANK YOU.
ID #399757
Jun 11th 2014 Guest
I have paid for chips on my kindle several time and they were not credited Also could you do a clean sweep of my regular DD account for missing chips.
Thank You
Carolyn A Rogers
ID #397653
Mar 29th 2014 Guest
they see your every move if u cheat they will take it back it happened to me ///// DO NOT CHEAT//// an never pay 4 chip NEVER NEVER ////LOOKS TO ME THAT DOUBLE U K IS DONE IF EVERY 1 STOPS PLAYING THE GAME ////THEN MAYBE THEY WILL BE BETTER ////
ID #369424
Mar 17th 2014 Guest
had 1million 9hundred chips got disconnected came back only had 2500 chips
ID #365167
Mar 6th 2014 Guest
problem is 403 forbidden message appears when trying to play doubledown
ID #361451
Feb 11th 2014 Guest
Just today while playing slots on doubledown, I had over 42 million chips. I logged out and logged back in this afternoon only to find almost 20 million chips missing. Also, while playing American Idol slots, everytime I get a bonus round, the screen locks up after the round and I have to completely close my browser and re-enter the game to collect. I have contacted support on both occasions but for now, I have heard nothing back on either ticket.
ID #354054
Jan 30th 2014 Guest
I can not get connected, is there a prob? Also it seems whenI hit 25 days I get kicked off and revert back to 1
ID #349808
Dec 6th 2013 Guest
Is there a problem with double down. It goes to the loading and then goes black. I can't get in on my iPad . It's been two days now. I love this game. Is it down.
ID #325850
Nov 27th 2013 Guest
About a month ago half the games stopped loading. I choose the game, it starts to load and then the screen showing the chips lining up repeat over and over. I contacted DD Casino help and they basically are clueless and don't know why. I have reloaded the app, reloaded flash player. Still the same. Just curious if anyone else has this issue. I am using Firefox on a MacAir. I am up to date on Flash Player and systems. I have the same issue when I try it with Safari. Same issue when I go to the site instead of FB. It's got me stumped.
ID #322811
Aug 18th 2013 Guest
I just purchased chips through the new triple promotion for double down casino .. I played on tournament and got disconnected. Now all my chips are gone. I payed $18.00 and got 7,500,000 chips. If I don't get them back I will delete this game and never purchase any chips again.
ID #305546
Jul 30th 2013 Guest
I do not believe your explanation for my lost chips. There is nothing wrong with my iPad. This is the 2nd time this has happened to me with this game. The first was 2 months ago, for 8mil, the 2nd was today for 12mil. Each time I had a big win I was disconnected for about 10 to 15 minutes,then when the game came back up I only had the chips that I started with. The problem is with you! Please FIX THE PROBLEM and return my chips or you will be disconnected by me! P.S. I have 24 other games on my iPad and yours is the ONLY ONE that does this.
ID #301433
Jul 1st 2013 Guest
I mistakenly played a max bet in error playing Pixies of the Forest. Luckily i got the bonus and won $40,200,000.00. I have tried for 2 days to try and collect. Each time i go to the game it completes the bonus round, shows my winnings and then shows error message. I have reported it but so far no response. Any suggestions???
ID #294149
Jun 7th 2013 Guest
I had over 31,000,000 points and now they are gone. I want them back now.
ID #288383
Mar 13th 2013 Guest
My name is Shirley Sligh, and I was playing the game when a message came up working on game,and I had over 3,900 points, but when I went back to the game I only had 184 points. I pay a lot of money for chips to play this game and not have them taken from me. Please return my points.
ID #263385
Nov 17th 2012 Loraine
I was playing European vacation and won over 3 million then connection was lost when I got back in to game ( almost immediately) I found my total chips had gone back to what I had when I started I.e. 507,000. Can you please fix this and give me my 3 mill back. Thank you.

ID #209620
Nov 11th 2012 Guest
i spun the wheel and hit 500.000.00 and did not give it to me i got 50.00 not fair.
ID #207575