Question for Skylanders Spyro's Adventure

Guest asks: Added Dec 31st 2012, ID #294084

Question for Skylanders Spyro's Adventure

My kids just received the game for Christmas. All of a sudden when we place the skylanders on the portal it looks like it's going to recognize the character but then just hangs and nothing happens.

Is this a known issue? What steps do I need to take to get it resolved?

Thanks for the help. and get
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conn33377 answered: Added 9th Jan 2013, ID #563645
Change the batteries

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