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The Sims FreePlay Guide

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Some Bugs You Need to Know About

Some Bugs You Need to Know About
No game is ever perfect -- some may seem perfect because the studio that created them did a lot of bug-stomping in the beta testing phase, but none of them are ever really perfect, and it seems that The Sims FreePlay has more than its fair share of bugs...

Here are some you need to be aware of so that you avoid triggering them:

(1) The Sims Store Access Failure
If you open the Sims Store (the purple button for spending real money) then select a purchase and then cancel it more than once there is a chance that you will be locked out of the store and no longer able to access it, so do not do that.
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(2) Your Sims refuse to use items
Your Sims refuse to use items you have bought and placed in their home / there is a goal to use item X but your Sim will not use it.

What is happening here is that there is a pathing issue with the item and where you have placed it, and your Sim does not believe that they can actually access it, which is why they do nothing when you try to get them to use it.

Place the item in another location.
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(3) Sims trapped in the lake.
The lake in the park can be buggy if you have your Sim enter the water near the edges so make sure to enter via the center to prevent them from being trapped in the water. Once they are trapped there does not seem to be a way to get them out save for resetting the game and losing all of your progress.
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(4) Your Cup Runneth Over
One of the biggest bugs in the game is that it will allow you to do things that are to your detriment.

For instance you can have each of your 16 Sims purchase a pet, but if you do that later when you get the goal to purchase a pet, you cannot. [del]There is no easy fix for that, so you should really be conservative in buying all of the stuff for every Sim.[/del] There used to be no easy fix for this, but since the second major update to the game the option has been added to put your Sim pet up for adoption - which is a nice way of saying delete the furry little fellow...

If you find yourself in this situation and you need to get rid of a pet so you can obtain a new pet to meet with the conditions of that Goal that is what you need to do...
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(5) Playing with Time
Some websites and hint sites suggest that the fastest way to make progress in the game is to set your Sims to long hour tasks and then quit the game, access your iPad configuration menu, and set the time forward however many hours you need to in order to complete the task.

They suggest that you can simply rinse and repeat to great success, but that [del]may not be[/del] it turns out that is absolutely NOT true.

Using this method - which is called Time Skipping - is almost certain to corrupt your save file and worse, do things to the game you cannot undo... Read the guide section titled "Time Skip Warning" for more details and a list of the many ways that doing this can break the game.

There have been wide reports that using this tactic works, but that it can blow up in your face if you accidentally access either of the stores, which appear to verify their time with the FreePlay server.

Game lockups, save corruption, and loss of contents have been reported. For that reason we strongly do not recommend that you use this tactic for play.
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(6) Game Tap Failure on Returning from Neighbor Towns
A very common bug that you will encounter when returning from visits to your Neighbor's Towns is the failure of the navigation system in the game.

Upon returning you may find that while you can open menus, when you tap on a Sim in the menu the tap does not result in taking you to that Sim.

The known fix for this is to first select one of your Sim homes, whereupon you can then use the menu to select and switch to Sims as normal. No reason has been given for this bug, but the developers are aware of it.
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(7) Save Corruption while visiting Neighbor's Towns
While an uncommon bug, it is possible for your save or game state to revert to an earlier save after visiting a Neighbor's Town.

If you purchased or obtained SP, LP or money during the period lost that can be a real problem.

The fix for this is to be sure that you make a Cloud Save prior to visiting Neighbor's Towns and always after acquiring a significant amount of LP, SP, or Money.
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ASK A QUESTION for The Sims FreePlay



137 comments, latest first.
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My issue is that my preteen refuses to write in her diary on her bed. Why is that? Can someone help me?

Added 25th Nov 2015, ID #628426

I purchased a horse but it doesn't show on the screen, why is this and how can I fix it? (Sims Freeplay)

Added 15th Nov 2015, ID #625419

In Early October I started the preteens quest and I started to build the middle school. When I came back a day later(it said it'd only take 12 hours to build) the bar for the store said that it now needs 30,000 hours. I've never used a cheat and I don't know what to do. I've made too much progress to restart. I also tried to save the game and start it on another device, but it still doesn't work. How do I fix it? Also my device is android if that helps

Added 11th Nov 2015, ID #624405

This isn't a reply to u, I just couldn't find an other way to post it. Anyway, I'm trying to finish the love is in the air but I can't even start! Idk how!!!! Help

Added 12th Nov 2015, ID #624690

I can't even connect to my sims freeplay game!! I need help to fix this!!

Added 10th Nov 2015, ID #624007

If I connect to the store and I can't cancel it because there is no button to cancel and I will stuck in it

Added 8th Nov 2015, ID #623306

Is your device iOS? If so it needs to be updated to the most recent one and then it will let you back in. Trust me, I was really upset when I couldn't get in but I can again now and I am back on track.

Added 11th Nov 2015, ID #624378

There's 50 new items notification in my inventory but I can't see it? Also, I built a player designer home, and then when I put some items in my inventory, I can't retrieve it. Not even showing! WTH.

Added 6th Nov 2015, ID #622863

My Sim s just can't click certain clothes like I can't wear my dress anymore because it won't let me what should I do -anomomous

Added 31st Oct 2015, ID #621273

I have that same problem it's frustrating

Added 3rd Nov 2015, ID #622088

When I go to the park the sim tracker wouldn't open so I can't let anyone go to the park!

Added 27th Oct 2015, ID #620264

My town vlaue went down from 2mil to $0?????

Added 15th Oct 2015, ID #616671

Sounds like you used a cheat

Added 2nd Nov 2015, ID #621871

Just finished the salon construction . i have only access to clothing i.e tops , pants and shoes . But there was supposed to be a section for haircuts and accessories. I can't find them anywhere

Added 13th Oct 2015, ID #616395

I leave my Sims doing a task but when I return to the game they have stopped doing the task with no completion. Super frustrating! Thinking of deleting the game entirely.

Added 4th Oct 2015, ID #613898

I know right, but I noticed it won't happen if you do not click the Save and Quit option (not yet guaranteed; and what another member said), did you notice that it just quits the game so quickly? It is kind of bizzare for it to just quit the game so quickly, and it says "Save and Quit". If you are gonna "Save and Quit" though, make sure they are not doing any actions.

Guess how much LP I lost, if you want to know, 100+ LP. Also, it is not earned, it was paid with Google Play credit. If an event like this happens then contact Sims Freeplay support ASAP. I am still waiting for a refund from them, because Birthday Cakes seem to stop, and says I din't have any B-Day cakes, with 5 LP's reduced. The only way I did manage to get a birthday cake was the easy, but wasteful way, use 24 LP...

Added 5th Oct 2015, ID #614148

The solution for the problem actions get restarted is just press the home button and close the game when next time u start the action would be continuing. Don't press the save and exit button it causes the problem

Added 24th Sep 2015, ID #611092

So, i restarted my game and my town value is at over 1billion. It suck im nit getting rewards for town value. Please help!!!

Added 22nd Sep 2015, ID #610470

How come i restarted playing but i camt so certain things like cook until i pass level 6 , funny thing is im on level 26

Added 20th Sep 2015, ID #610154

the actions get restarted when we close the game and when we open the game the actions in the game just get restarted. I am annoyed with this bug, plz help!

Added 17th Sep 2015, ID #609078

this game is a lot of problems now i and find out why my sims cant get there tasks done they keep on going out of there tasks and i supposecto make a cake for my baby and i lost it . now i have to save up more life points to do it again this really sucks . i hopecthey fix the bugs in this game soon . please help me thanks bye charlene

Added 1st Sep 2015, ID #604483

My book of spell quest started again after finifshing it. Now im stuck with it. My sim dont want to pick up th wand. Can anyone help me solve this bug. It has been months and i just dont know how to fix it. Plsss help. Tnx

Added 1st Sep 2015, ID #604365

my problem is that all my quests' time limits are all 2 days.. which seems to be too short to complete a quest. please help..

Added 21st Aug 2015, ID #600655

i am having the same problem. There is no way I could have completed the book of spells quest in two days! Did you find anything out on how to fix this?!?

Added 14th Sep 2015, ID #608230

At one of the missions it says I have to let one of my sims take a nap in bed, I already let them take a nap for about 10 times, but I never get a message saying it is completed... so basically I'm stuck and my sims will never be able to get married if I don't get past this problem -.-'

Added 21st Aug 2015, ID #600586

Does it say to do it st a certain time? That's what happened to me.

Added 12th Sep 2015, ID #607750

This is my issue. I send my sims to perform a task, go to work or to their hobby. The next time I go to play my sims are just hanging out at their home.

Added 16th Aug 2015, ID #598964

I an having the same problem it is getting so frustrating
Added 11th Sep 2015, ID #607278

Same problem. And I have to perform the task all over again! Some times, they're tasks that take one day to complete, so you lose an entire freaking day!!! I can't complete quests anymore because of this. Please, fix it!

Added 30th Aug 2015, ID #603958

same issue with mine!

Added 20th Aug 2015, ID #600421

Even I'm facing the same issue.. and I'm far behind in completing task... If you get to know how to sort this.. Please let me know

Added 20th Aug 2015, ID #600363

The only way to fix this temporarily is not to use the Save and Exit/Quit option from the game. It causes the problem (based on my observations, and opinions from others). If your done playing, just hit the Home button of your device. it works for me.

Added 19th Oct 2015, ID #618105

Same issue!!!

Added 20th Aug 2015, ID #600456

Same issue! 3x this week! Unable to finish quests on time!

Added 29th Aug 2015, ID #603442

Me too, they stop actions when i log out.

Added 16th Sep 2015, ID #608781

My issue is that one of my Sims cannot go to work because his career bar disappeared entirely. All I see is hobbies & relationships 😕

Added 13th Aug 2015, ID #597725

The tabs in the home Store like patio gates and the one to change the patio floor disappeared so I can't change anything! I have no idea what to do

Added 9th Aug 2015, ID #595734

my sims face in the sims tracker and house does not appear and accesories does not come clearly in the sims create menu

Added 8th Aug 2015, ID #595451


On the patio quest, I am supposed to buy 3000 simoleons worth of outdoor supplies for patio.... I've bought like 10,000 worth and it will mot move to next step. It is stuck at 64%.

Added 30th Jul 2015, ID #591598

You must be buying accesories of outdoor furniture...You should buy accesories of outdoor decorations in order to continue

Added 22nd Aug 2015, ID #600962

Oh did the same thing u have to buy plants not
outdoor furniture

Added 18th Aug 2015, ID #599697

I can't go on there, it loads for a while and then goes back on to my tablet home screen
[b][color=red][color=red][/color] [/color] [/b]

Added 19th Jul 2015, ID #586425

I can't connect to the online store all it tells me is go change your store settings? I have no idea how to do that!

Added 6th Jul 2015, ID #580850

My game keeps crashing every time I want to start building the restaurant (beginning of sous judgemental quest) I am literally going crazy!! I have deleted and re-installed the game but it keeps happening :(

Added 28th May 2015, ID #562349

This happened to me did you manage to sort it?

Added 10th Jul 2015, ID #582515

I am having the same issue also!!

Added 1st Jul 2015, ID #578500

I try to get sp online purchase but I would put in my password then it would stop loading and I would not get the sp please please help

Added 11th May 2015, ID #555027

This bug is a huge one on my tablet it will just not let me clock anything and it will freeze and the only way it'll stop is if you restart your device in my case tablet and
and play it again I deleted it then got it back many times and it still does that I waited about a mont to put it back on but it still does that I reccomened you not to get this game so many bugs

Added 6th May 2015, ID #552722

I purchased a horse but I can't see him its like a white shadow theres no face or anything I can do tasks but I can't really see the horse those anyone alse have this problem? please please help me...

Added 5th May 2015, ID #552139

I had uninstalled the game at one point and now I'm playing again, some of the early quests are saying they still need to be done even though I already completed them. For instance the cooking quest, how can I redo them?

Added 21st Apr 2015, ID #545950

I have problem with save the game sometime it doesn't save it and I have also problem with neighbors I don't get them, isn't there no solutions for this problem ????

Added 21st Apr 2015, ID #545936

I have a problem with my teen girl sim since her skin color chaged without my consent and i don't know what to do!! Please help me by telling me what to do!!

Added 20th Apr 2015, ID #545784

Tap on her and but makover so you can change her skin tone

Added 3rd May 2015, ID #551372

I bought simeleons for real money but i dont get the money,them i tried to get it by buying it three Times' more but it dows not work! And my real money is gone!!!! Help!

Added 30th Mar 2015, ID #535172

I started making a sim then exited out, now it's says I can't create another sim until the first is finished but there's no way to get back to the one I started :(

Added 27th Mar 2015, ID #533517

When ever I try to get to the home store nothing is available but magazines

Added 21st Mar 2015, ID #531424

I really want to be able to buy pets like dragons and reindeer but I downloaded the sims freeplay a year after those quests finished and do not have the opportunity to buy the pets , if I put the time on my iPad back a year will it give me the opportunity to access the limited time quests ????

Added 21st Mar 2015, ID #531300

I got the castle update thing and the bottom of the screen is gone as in the quest part ect. what do I do?

Added 18th Mar 2015, ID #529998

Use home store to sell sonicare toothbrush (red simoleon) and it will become available in the featured section again :-)

Added 17th Mar 2015, ID #529843

I'm on the sonicare toothbrush task, I've already done it once, then the app updated. Now it's asking me to do the same thing again "purchase the sonicare toothbrush" but obviously I can't, there's only 1 available to each player :-( help!

Added 17th Mar 2015, ID #529797

Im unable to get into the homestore aswell its telling me to check store settings I have to purchase a basic home pack to complete the quest can someone help me plz.

Added 6th Mar 2015, ID #524893

I have to buy a basic home pack to complete the quest from the home store but im getting store error can someone help me

Added 6th Mar 2015, ID #524889

It's free 😂

Added 20th May 2015, ID #558770

my preteen sim wnet to a neighbors town and voluntarily goes home but my sim cant go home because it just goes back over and over again. it loads the opening scene , the one with the tips and sims logo. what should i do? i tried to restart my gadget but it still keeps on doing it all over again

Added 4th Mar 2015, ID #523982

QUEST BUG. I can't access new quest (Lunar New Year Quest), I am forever stuck with the "Resolution Solution" quest. HELP!! :( it says come back in 0 mins and 0 secs. It's been like this for 1 month. What should I do?? HELP ME PLS:((

Added 17th Feb 2015, ID #517127

I can't access new quest, I am forever stuck with the "Resolution Solution" quest. HELP!! :( it says come back in 0 mins and 0 secs. It's been like this for 1 month. What should I do?? HELP ME PLS:((

Added 17th Feb 2015, ID #517121

My store won't open it tells me that there is a error and the store isn't current available and that i must go to the store settings and that i must try it again but i don't see the store settings in the game

Added 14th Feb 2015, ID #516006

I used thee simoleon tree yesterday and came back on it today and it says waiting 50 days?
I used lifestyle points to try get out of it but just goes back to normal?

Added 4th Feb 2015, ID #511569

When I do my quests my sim will do the action and then the quest will say to do something they did 4 or 5 actions ago and the quest tracker progress bar goes back also. Please help it's very frustrating!!

Added 4th Feb 2015, ID #511554

Help! I was making a sim and my phone went to sleep and now my sim isn't named! I can't change my sims name anyway so he will never have a name! Help!

Added 30th Jan 2015, ID #509240

Just delete it with the red circle when you click on him and make a new one.

Added 12th May 2015, ID #555207

Ever since I started the ghost quest every time I start an action for it, mind you these actions are very long and this quest has a time limit, if I leave the game and come back the game will freeze and when I go back my sims have stopped doing their tasks. It's so frustrating

Added 24th Jan 2015, ID #506224

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