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The Sims FreePlay Guide

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Some Bugs You Need to Know About

Some Bugs You Need to Know About
No game is ever perfect -- some may seem perfect because the studio that created them did a lot of bug-stomping in the beta testing phase, but none of them are ever really perfect, and it seems that The Sims FreePlay has more than its fair share of bugs...

Here are some you need to be aware of so that you avoid triggering them:

(1) The Sims Store Access Failure
If you open the Sims Store (the purple button for spending real money) then select a purchase and then cancel it more than once there is a chance that you will be locked out of the store and no longer able to access it, so do not do that.
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(2) Your Sims refuse to use items
Your Sims refuse to use items you have bought and placed in their home / there is a goal to use item X but your Sim will not use it.

What is happening here is that there is a pathing issue with the item and where you have placed it, and your Sim does not believe that they can actually access it, which is why they do nothing when you try to get them to use it.

Place the item in another location.
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(3) Sims trapped in the lake.
The lake in the park can be buggy if you have your Sim enter the water near the edges so make sure to enter via the center to prevent them from being trapped in the water. Once they are trapped there does not seem to be a way to get them out save for resetting the game and losing all of your progress.
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(4) Your Cup Runneth Over
One of the biggest bugs in the game is that it will allow you to do things that are to your detriment.

For instance you can have each of your 16 Sims purchase a pet, but if you do that later when you get the goal to purchase a pet, you cannot. [del]There is no easy fix for that, so you should really be conservative in buying all of the stuff for every Sim.[/del] There used to be no easy fix for this, but since the second major update to the game the option has been added to put your Sim pet up for adoption - which is a nice way of saying delete the furry little fellow...

If you find yourself in this situation and you need to get rid of a pet so you can obtain a new pet to meet with the conditions of that Goal that is what you need to do...
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(5) Playing with Time
Some websites and hint sites suggest that the fastest way to make progress in the game is to set your Sims to long hour tasks and then quit the game, access your iPad configuration menu, and set the time forward however many hours you need to in order to complete the task.

They suggest that you can simply rinse and repeat to great success, but that [del]may not be[/del] it turns out that is absolutely NOT true.

Using this method - which is called Time Skipping - is almost certain to corrupt your save file and worse, do things to the game you cannot undo... Read the guide section titled "Time Skip Warning" for more details and a list of the many ways that doing this can break the game.

There have been wide reports that using this tactic works, but that it can blow up in your face if you accidentally access either of the stores, which appear to verify their time with the FreePlay server.

Game lockups, save corruption, and loss of contents have been reported. For that reason we strongly do not recommend that you use this tactic for play.
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(6) Game Tap Failure on Returning from Neighbor Towns
A very common bug that you will encounter when returning from visits to your Neighbor's Towns is the failure of the navigation system in the game.

Upon returning you may find that while you can open menus, when you tap on a Sim in the menu the tap does not result in taking you to that Sim.

The known fix for this is to first select one of your Sim homes, whereupon you can then use the menu to select and switch to Sims as normal. No reason has been given for this bug, but the developers are aware of it.
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(7) Save Corruption while visiting Neighbor's Towns
While an uncommon bug, it is possible for your save or game state to revert to an earlier save after visiting a Neighbor's Town.

If you purchased or obtained SP, LP or money during the period lost that can be a real problem.

The fix for this is to be sure that you make a Cloud Save prior to visiting Neighbor's Towns and always after acquiring a significant amount of LP, SP, or Money.
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70 comments, latest first.
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QUEST BUG. I can't access new quest (Lunar New Year Quest), I am forever stuck with the "Resolution Solution" quest. HELP!! :( it says come back in 0 mins and 0 secs. It's been like this for 1 month. What should I do?? HELP ME PLS:((

Added 17th Feb 2015, ID #517127

I can't access new quest, I am forever stuck with the "Resolution Solution" quest. HELP!! :( it says come back in 0 mins and 0 secs. It's been like this for 1 month. What should I do?? HELP ME PLS:((

Guest PosterGuest
Added 17th Feb 2015, ID #517121

My store won't open it tells me that there is a error and the store isn't current available and that i must go to the store settings and that i must try it again but i don't see the store settings in the game

Added 14th Feb 2015, ID #516006

I used thee simoleon tree yesterday and came back on it today and it says waiting 50 days?
I used lifestyle points to try get out of it but just goes back to normal?

Guest PosterGuest
Added 4th Feb 2015, ID #511569

When I do my quests my sim will do the action and then the quest will say to do something they did 4 or 5 actions ago and the quest tracker progress bar goes back also. Please help it's very frustrating!!

Guest PosterGuest
Added 4th Feb 2015, ID #511554

Help! I was making a sim and my phone went to sleep and now my sim isn't named! I can't change my sims name anyway so he will never have a name! Help!

Guest PosterGuest
Added 30th Jan 2015, ID #509240

Ever since I started the ghost quest every time I start an action for it, mind you these actions are very long and this quest has a time limit, if I leave the game and come back the game will freeze and when I go back my sims have stopped doing their tasks. It's so frustrating

Guest PosterGuest
Added 24th Jan 2015, ID #506224

Geachte lezer ik speel de sims op mijn tablet  ik heb niks anders dan constant problemen ermee zodat ik soms op mijn telefoon moet spelen nu is de probleem dan ik als ik een kast ga om kleding te veranderen dat hij constant eruit word gegooid dus wil ik het via de telefoon doen en daar doet hij het wel ik deed het uploaden naar de cloud en dan op de tablet weer downloaden en dan lukt het wel maar nu weer niet meer hij gooit het eruit hebben jullie hier een oplossing voor want ik vind het een leuk spel maar dit is niet meer leuk om zo te spelen

Guest PosterGuest
Added 18th Jan 2015, ID #503457

So i had a sim visiting a neighbors town, and I went to send it home and i got out of my app, and it shows up with my sim on the stairs leaving the park. But it keeps showing the opening screen and the hint thing that shows at the beginning. Shows my sim and then does it ALL over again.

Guest PosterGuest
Added 6th Jan 2015, ID #497309

When I started the teen idol quest I lost the ability to buy stuff except magazines i've done the quest by using the store that sells hobby items and now I need to buy a painting on ghost hunters and I don't want to lose the mansion i've tried everything even reset please help :(

Guest PosterGuest
Added 9th Dec 2014, ID #482612

I can't woohoo with neighbor's sim even when we're partner. There option of woohoo never appear! I can't hi-5 or bro hug or anything beside the usual be nice, be funny, be rude, complain, be romantic. I need help since I'm already level 36 I can't restart this game, it'll be a waste of time.

Guest PosterGuest
Added 4th Dec 2014, ID #480424


Guest PosterGuest
Added 28th Nov 2014, ID #477356

There's another bug: when you have your Sims eat from the Thanksgiving table banquet.... No food shows up. Not even a plate. So they're basically just eating the tablecloth with their hands. Des anyone else have this problem?

Guest PosterGuest
Added 27th Nov 2014, ID #477077

Me Too :/ I Can't Buy From Home Store Just Magazines

Guest PosterGuest
Added 24th Nov 2014, ID #475852

Cancelling an action too late will result in the money/LP still being used despite the action not being completed.

Guest PosterGuest
Added 12th Nov 2014, ID #470788

is there a storage problem says i don't have enough internal space ..i also have 14 gb free on sd card ...all on nextbook tablet

Guest PosterGuest
Added 6th Nov 2014, ID #467984

Did the teen fame quest and now I can't build anything except for buying or selling a stack of magazines. Can someone please help?

Guest PosterGuest
Added 2nd Nov 2014, ID #466297

I tried to visit a neighbour's house but as soon as I arrived I was sent back home again and all my Sims hygiene, energy etc. levels were down. Also if I delete my game, but connect to Facebook on another device will it save my Sim's world? thanks

Guest PosterGuest
Added 28th Oct 2014, ID #464374

I have the same problem. My home store is blocked after the teen idol quest :(

Guest PosterGuest
Added 26th Oct 2014, ID #463418

Also have no home store after teen fame quest. Now can't advance in next quest. Is there a fix for this?

Guest PosterGuest
Added 25th Oct 2014, ID #462621


Guest PosterGuest
Added 20th Oct 2014, ID #460866

In the process of the teen quest fame, the only thing I can buy or sell now is the magazines. Cannot even make adjustments to house structure or build another one. I don't want to start all over again, thought it may possibly happen again. I am in great need of assistance. Someone please help!

Guest PosterGuest
Added 16th Oct 2014, ID #459164

I cant buy or sell anymore thanks to the quest teen fame. How do u fix? I don't want to start another game it took long enough to get were I am now!

Guest PosterGuest
Added 10th Oct 2014, ID #456996

Home store bug. I'm stuck on just buying magazines. I tried everything but resetting because I'm on level 28 and I really don't want to do all of that again PLEASE HELP IM LITERALLY CRYING!!!

Guest PosterGuest
Added 8th Oct 2014, ID #456106

[i][/i] Home store bug.cant access anything except magazines. Tried deleting and reinstalling but still stuck. On lvl 26 so I don't wanna reset. Wut do I do?

Guest PosterGuest
Added 7th Oct 2014, ID #455818

Home store bug.cant access anything except magazines. Tried deleting and reinstalling but still stuck. On lvl 26 so I don't wanna reset. Wut do I do?

Guest PosterGuest
Added 7th Oct 2014, ID #455817

I can't retrieve my sim who is visiting a neighbour. When I click on his character or try going to another town it defaults back to my iPads home screen. Please help

Guest PosterGuest
Added 5th Oct 2014, ID #454916

Every time I log out my sims for more than an hour they restart and go back to what they were doing before! It is really annoying. What can I do to fix this!

Guest PosterGuest
Added 3rd Oct 2014, ID #454321

Like somebody else said I have to do a goal over and over and over what do I do now?

Guest PosterGuest
Added 17th Sep 2014, ID #448965

Can't Finish need for steed task the barrel does not have an icon above it for Sims to complete clean the yard. Is this a glitch and how can I fix this

Guest PosterGuest
Added 1st Sep 2014, ID #443396

Well I don't know if any of you get this but I had to get rid of the game and get it again because my sims won't do any actions because they seem to be wobbling about as if they are going to be sick and now I can't do anything please help me since I love this game :-(

Guest PosterGuest
Added 11th Aug 2014, ID #434698

Two of my Sims married (with the 10lp ring no less) but their status turned to engaged right after it said they are married.
Last night I built a house and in morning it was back to way it was before! So angry!!!!!

Guest PosterGuest
Added 16th Jul 2014, ID #419368

After I watch the videos the receive 1 lp it won't give me the lp

Guest PosterGuest
Added 12th Jul 2014, ID #417096

When i visit a neighbour whom had renovate their house and add a sims, nothing changes when i visit it again nor when i restart my devices, do you have any suggestions? Thank you

Guest PosterGuest
Added 9th Jul 2014, ID #414731

My preteen sims were taking turns petting a cat and each time they petted the cat their hair would fall off and levitate. It would bob with their movements then pop back on them.

Guest PosterGuest
Added 27th Jun 2014, ID #407297

I completed the Seniors quest and unlock Feeding bird hobby and the bike but now it's make me to do this task again and im stuck with 'feedingbird', i dont know why cuz i do that again and again the (!) pops up likes nothing happened? Now im lv26 and i cannot unlock some quest behind this :(
Oh, believe me dont make the time go fast to complete quest and get money, exp cuz your time in the game will go crazy. Download locallAPstore on Cydia and you will have a lot of money, LPs and SPs

Guest PosterGuest
Added 25th Jun 2014, ID #406352

I am having a random glowing green outline of a rounded rectangle showing up next to the simtracker occasionally and a circle that looks like a green iris showing up in the bottom right hand corner of the screen. It's not causing any malfunctions but I am curious whether there is a fix or if anyone else is having the same issue.

Guest PosterGuest
Added 25th Jun 2014, ID #406089

When I tell my sims to do something then exit the game to go on something else, when they should have finished I go back on and they haven't progressed at all. How can is top this??

Guest PosterGuest
Added 22nd Jun 2014, ID #404236

accidentally changed the time and I'm a level 15 but with a sim limit of 8... when I'm at the sim limit page it's like 8/11635883880 which is ridiculous

Guest PosterGuest
Added 11th May 2014, ID #383241

Same issues, can't get the pet store to finish building, says it will take 400000 hours...cant play the game anymore...

Guest PosterGuest
Added 26th Apr 2014, ID #378805

On my windows phone, lots of glitches. Two payments were taken from my account without my authorization and no one can seem to,issue a refund. Makes me really angry. My sims finish work but then you can't snap them out of it after and end up having to cancel the action even though it's complete. I'm trying to get an infant to turn into a toddler but baby's sim mom has been talking to that statue in the park for 2days and showing no progress. I'm going to dispute the charges with visa and I guess just keep my fingers crossed that the glitches are fixed. The issue with Sims never being able to finish tasks is really annoying. They're just suspended in time. Worthless.

Guest PosterGuest
Added 17th Apr 2014, ID #375912

Finish goals and quest did not get free sing fish birdcage or teleportation and cannot buy elevator and escalator from the simsfreeplay store. On time

Guest PosterGuest
Added 2nd Apr 2014, ID #370705

I can't get any of My sims to propose. When I go to bye a ring the page is all grayed out. I have enough lps. What do I do

Guest PosterGuest
Added 30th Mar 2014, ID #369663

There has been another big I have noticed. Sometimes when you, at night, go onto the horn store then come back off your house floor and walls have a slight bluey-purple tint. To resolve this just exit the game and go back on .

Guest PosterGuest
Added 22nd Mar 2014, ID #367070

I selected an item and cancelled the purchase more than once, now I can't access the sims store anymore! >.<
What should do?! HELP!!! (Btw I didn't that if I cancelled a purchase more than once I couldn't access the store anymore...)

Guest PosterGuest
Added 27th Feb 2014, ID #359341

My baby is in the keyes family, but I was playing my game in the morning and it randomly glitched while her dad was "cuddling" her and now it is laying on the floor in the hinson family. What do I do to get her back to the keyes house? Oh Also, when I go to the SIM tracker, it won't let me send her to her real home. Help me please!

Added 11th Feb 2014, ID #354067

I am on the task to get my sims married , but as soon as I built the park ready to get my 5 sims there they don't move the just stand there and wabble, I can't get them to go any where or do any tasks . There glowing green and iv tryed exiting out and leaving the park. But it doesn't help.. Can someone helpme please?

Added 6th Feb 2014, ID #352422

I'm already done in the quest "Coming of Age" but my preteen sims can't have a birthday and something always pop out that says I have to complete "Coming of Age" which is attained at Level 16 eventhough I'm already Level 17! Help me please!

Guest PosterGuest
Added 18th Jan 2014, ID #345042

In the process of relocating a family to another house, I somehow relocated a group of elves and reindeer to the same house and they all just stand there not doing anything and I don't know how to make them go away. Any suggestions?

Guest PosterGuest
Added 17th Jan 2014, ID #344878

Why do I have elves and reindeer in one yard still? They do not interact. My pet reindeer is in a other yard.

Guest PosterGuest
Added 2nd Jan 2014, ID #338300

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