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The Sims FreePlay Guide



 

Some Bugs You Need to Know About

 


Some Bugs You Need to Know About
No game is ever perfect -- some may seem perfect because the studio that created them did a lot of bug-stomping in the beta testing phase, but none of them are ever really perfect, and it seems that The Sims FreePlay has more than its fair share of Bugs...

Here are some you need to be aware of so that you avoid triggering them:

(1) The Sims Store Access Failure
If you open the Sims Store (the purple button for spending real money) then select a purchase and then cancel it more than once there is a chance that you will be locked out of the store and no longer able to access it, so do not do that.
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(2) Your Sims refuse to use Items
Your Sims refuse to use Items you have bought and placed in their home / there is a goal to use item X but your Sim will not use it.

What is happening here is that there is a pathing issue with the item and where you have placed it, and your Sim does not believe that they can actually access it, which is why they do nothing when you try to get them to use it.

Place the item in another location.
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(3) Sims trapped in the lake.
The lake in the Park can be buggy if you have your Sim enter the water near the edges so make sure to enter via the center to prevent them from being trapped in the water. Once they are trapped there does not seem to be a way to get them out save for resetting the game and losing all of your progress.
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(4) Your Cup Runneth Over
One of the biggest Bugs in the game is that it will allow you to do things that are to your detriment.

For instance you can have each of your 16 Sims purchase a Pet, but if you do that later when you get the goal to purchase a pet, you cannot. [del]There is no easy fix for that, so you should really be conservative in buying all of the stuff for every Sim.[/del] There used to be no easy fix for this, but since the second major update to the game the option has been added to put your Sim pet up for adoption - which is a nice way of saying delete the furry little fellow...

If you find yourself in this situation and you need to get rid of a Pet so you can obtain a new pet to meet with the conditions of that Goal that is what you need to do...
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(5) Playing with Time
Some websites and hint sites suggest that the fastest way to make progress in the game is to set your Sims to long hour tasks and then quit the game, access your iPad configuration menu, and set the time forward however many hours you need to in order to complete the task.

They suggest that you can simply rinse and repeat to great success, but that [del]may not be[/del] it turns out that is absolutely NOT true.

Using this method - which is called Time Skipping - is almost certain to corrupt your save file and worse, do things to the game you cannot undo... Read the guide section titled "Time Skip Warning" for more details and a list of the many ways that doing this can break the game.

There have been wide reports that using this tactic works, but that it can blow up in your face if you accidentally access either of the stores, which appear to verify their time with the FreePlay server.

Game lockups, save corruption, and loss of contents have been reported. For that reason we strongly do not recommend that you use this tactic for play.
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(6) Game Tap Failure on Returning from Neighbor Towns
A very common bug that you will encounter when returning from visits to your Neighbor's Towns is the failure of the Navigation system in the game.

Upon returning you may find that while you can open menus, when you tap on a Sim in the menu the tap does not result in taking you to that Sim.

The known fix for this is to first select one of your Sim homes, whereupon you can then use the menu to select and switch to Sims as normal. No reason has been given for this bug, but the developers are aware of it.
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(7) Save Corruption while visiting Neighbor's Towns
While an uncommon bug, it is possible for your save or game state to revert to an earlier save after visiting a Neighbor's Town.

If you purchased or obtained SP, LP or money during the period lost that can be a real problem.

The fix for this is to be sure that you make a Cloud Save prior to visiting Neighbor's Towns and always after acquiring a significant amount of LP, SP, or Money.
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142 comments, latest first.
Page 1 of 3
 
Feb 9th 2016 Guest AvatarGuest
i cant get onto the pet store can anyone help
ID #634127
 
Feb 5th 2016 singbabydoll Avatar singbabydoll
After the Valentines Day update, everything is formatted small on my tablet. Like it is formatted for my phone even though it was the tablet download. Not fun.
ID #633691
 
Feb 2nd 2016 ItsEmyLove Avatar ItsEmyLove
I just updated the game for the valentines day update and when I went to check on one of my sims I saw that the toddler was completely white, like a glowing white and he had no face and all that was there was his eyes. He still had on the clothes but everything else is just white. Then I noticed that one of my other sims had kind of the same problem but it was just his hair that had turned to this super bright white. What do I do?!
ID #633663
 
Feb 2nd 2016 Carlavneil Avatar Carlavneil
I'm having the exact problem. My toddler is now creepy as hell and reminds me of the kid in the grudge 😖
ID #633665
 
Jan 5th 2016 Upserspa Avatar Upserspa
Help. I was in the middle of the puppy quest. My puppy is now lost and I can't find him. Antone else having this problem!
ID #633209
 
Dec 9th 2015 Guest AvatarGuest
My bug is i cant buy anything than stack of magazine on sims freeplay 5.8.0
ID #632238
 
Nov 25th 2015 Guest AvatarGuest
My issue is that my preteen refuses to write in her diary on her bed. Why is that? Can someone help me?
ID #628426
 
Nov 15th 2015 cristinasutton Avatar cristinasutton
I purchased a horse but it doesn't show on the screen, why is this and how can I fix it? (Sims Freeplay)
ID #625419
 
Nov 11th 2015 Guest AvatarGuest
In Early October I started the preteens quest and I started to build the middle school. When I came back a day later(it said it'd only take 12 hours to build) the bar for the store said that it now needs 30,000 hours. I've never used a cheat and I don't know what to do. I've made too much progress to restart. I also tried to save the game and start it on another device, but it still doesn't work. How do I fix it? Also my device is android if that helps
ID #624405
 
Nov 12th 2015 Guest AvatarGuest
This isn't a reply to u, I just couldn't find an other way to post it. Anyway, I'm trying to finish the love is in the air but I can't even start! Idk how!!!! Help
ID #624690
 
Nov 10th 2015 Guest AvatarGuest
I can't even connect to my sims freeplay game!! I need help to fix this!!
ID #624007
 
Nov 8th 2015 Guest AvatarGuest
If I connect to the store and I can't cancel it because there is no button to cancel and I will stuck in it
ID #623306
 
Nov 11th 2015 Guest AvatarGuest
Is your device iOS? If so it needs to be updated to the most recent one and then it will let you back in. Trust me, I was really upset when I couldn't get in but I can again now and I am back on track.
ID #624378
 
Nov 6th 2015 Guest AvatarGuest
There's 50 new items notification in my inventory but I can't see it? Also, I built a player designer home, and then when I put some items in my inventory, I can't retrieve it. Not even showing! WTH.
ID #622863
 
Oct 31st 2015 Guest AvatarGuest
My Sim s just can't click certain clothes like I can't wear my dress anymore because it won't let me what should I do -anomomous
ID #621273
 
Nov 3rd 2015 Guest AvatarGuest
I have that same problem it's frustrating
ID #622088
 
Oct 27th 2015 Guest AvatarGuest
When I go to the park the sim tracker wouldn't open so I can't let anyone go to the park!
ID #620264
 
Oct 15th 2015 Guest AvatarGuest
My town vlaue went down from 2mil to $0?????
ID #616671
 
Nov 2nd 2015 Guest AvatarGuest
Sounds like you used a cheat
ID #621871
 
Oct 13th 2015 Guest AvatarGuest
Just finished the salon construction . i have only access to clothing i.e tops , pants and shoes . But there was supposed to be a section for haircuts and accessories. I can't find them anywhere
ID #616395
 
Oct 4th 2015 Guest AvatarGuest
I leave my Sims doing a task but when I return to the game they have stopped doing the task with no completion. Super frustrating! Thinking of deleting the game entirely.
ID #613898
 
Oct 5th 2015 Guest AvatarGuest
I know right, but I noticed it won't happen if you do not click the Save and Quit option (not yet guaranteed; and what another member said), did you notice that it just quits the game so quickly? It is kind of bizzare for it to just quit the game so quickly, and it says "Save and Quit". If you are gonna "Save and Quit" though, make sure they are not doing any actions.

Guess how much LP I lost, if you want to know, 100+ LP. Also, it is not earned, it was paid with Google Play credit. If an event like this happens then contact Sims Freeplay support ASAP. I am still waiting for a refund from them, because Birthday Cakes seem to stop, and says I din't have any B-Day cakes, with 5 LP's reduced. The only way I did manage to get a birthday cake was the easy, but wasteful way, use 24 LP...
ID #614148
 
Sep 24th 2015 Guest AvatarGuest
The solution for the problem actions get restarted is just press the home button and close the game when next time u start the action would be continuing. Don't press the save and exit button it causes the problem
ID #611092
 
Sep 22nd 2015 Guest AvatarGuest
So, i restarted my game and my town value is at over 1billion. It suck im nit getting rewards for town value. Please help!!!
ID #610470
 
Sep 20th 2015 Guest AvatarGuest
How come i restarted playing but i camt so certain things like cook until i pass level 6 , funny thing is im on level 26
ID #610154
 
Sep 17th 2015 gamerz12 Avatar gamerz12
the actions get restarted when we close the game and when we open the game the actions in the game just get restarted. I am annoyed with this bug, plz help!
ID #609078
 
Sep 1st 2015 Guest AvatarGuest
this game is a lot of problems now i and find out why my sims cant get there tasks done they keep on going out of there tasks and i supposecto make a cake for my baby and i lost it . now i have to save up more life points to do it again this really sucks . i hopecthey fix the bugs in this game soon . please help me thanks bye charlene
ID #604483
 
Sep 1st 2015 Guest AvatarGuest
My book of spell quest started again after finifshing it. Now im stuck with it. My sim dont want to pick up th wand. Can anyone help me solve this bug. It has been months and i just dont know how to fix it. Plsss help. Tnx
ID #604365
 
Aug 21st 2015 Guest AvatarGuest
my problem is that all my quests' time limits are all 2 days.. which seems to be too short to complete a quest. please help..
ID #600655
 
Sep 14th 2015 Guest AvatarGuest
i am having the same problem. There is no way I could have completed the book of spells quest in two days! Did you find anything out on how to fix this?!?
ID #608230
 
Aug 21st 2015 Guest AvatarGuest
At one of the missions it says I have to let one of my sims take a nap in bed, I already let them take a nap for about 10 times, but I never get a message saying it is completed... so basically I'm stuck and my sims will never be able to get married if I don't get past this problem -.-'
ID #600586
 
Sep 12th 2015 Guest AvatarGuest
Does it say to do it st a certain time? That's what happened to me.
ID #607750
 
Aug 16th 2015 Guest AvatarGuest
This is my issue. I send my sims to perform a task, go to work or to their hobby. The next time I go to play my sims are just hanging out at their home.
ID #598964
 
Sep 11th 2015 annapark1984gmail.com Avatar annapark1984gmail.com
I an having the same problem it is getting so frustrating
ID #607278
 
Aug 30th 2015 Guest AvatarGuest
Same problem. And I have to perform the task all over again! Some times, they're tasks that take one day to complete, so you lose an entire freaking day!!! I can't complete quests anymore because of this. Please, fix it!
ID #603958
 
Aug 20th 2015 Guest AvatarGuest
same issue with mine!
ID #600421
 
Aug 20th 2015 Guest AvatarGuest
Even I'm facing the same issue.. and I'm far behind in completing task... If you get to know how to sort this.. Please let me know
ID #600363
 
Oct 19th 2015 Guest AvatarGuest
The only way to fix this temporarily is not to use the Save and Exit/Quit option from the game. It causes the problem (based on my observations, and opinions from others). If your done playing, just hit the Home button of your device. it works for me.
ID #618105
 
Aug 20th 2015 Guest AvatarGuest
Same issue!!!
ID #600456
 
Aug 29th 2015 Guest AvatarGuest
Same issue! 3x this week! Unable to finish quests on time!
ID #603442
 
Sep 16th 2015 Guest AvatarGuest
Me too, they stop actions when i log out.
ID #608781
 
Aug 13th 2015 Guest AvatarGuest
My issue is that one of my Sims cannot go to work because his career bar disappeared entirely. All I see is hobbies & relationships 😕
ID #597725
 
Aug 9th 2015 Guest AvatarGuest
The tabs in the home Store like patio gates and the one to change the patio floor disappeared so I can't change anything! I have no idea what to do
ID #595734
 
Aug 8th 2015 Guest AvatarGuest
my sims face in the sims tracker and house does not appear and accesories does not come clearly in the sims create menu
ID #595451
 
Jul 30th 2015 Guest AvatarGuest
help

On the patio quest, I am supposed to buy 3000 simoleons worth of outdoor supplies for patio.... I've bought like 10,000 worth and it will mot move to next step. It is stuck at 64%.
ID #591598
 
Aug 22nd 2015 Guest AvatarGuest
You must be buying accesories of outdoor furniture...You should buy accesories of outdoor decorations in order to continue
ID #600962
 
Aug 18th 2015 Guest AvatarGuest
Oh did the same thing u have to buy plants not
outdoor furniture
ID #599697
 
Jul 19th 2015 Guest AvatarGuest
I can't go on there, it loads for a while and then goes back on to my tablet home screen
[b][color=red][color=red][/color] [/color] [/b]
ID #586425
 
Jul 6th 2015 Guest AvatarGuest
I can't connect to the online store all it tells me is go change your store settings? I have no idea how to do that!
ID #580850
 
May 28th 2015 Guest AvatarGuest
My game keeps crashing every time I want to start building the restaurant (beginning of sous judgemental quest) I am literally going crazy!! I have deleted and re-installed the game but it keeps happening :(
ID #562349
 
Jul 10th 2015 Guest AvatarGuest
This happened to me did you manage to sort it?
ID #582515
 
Jul 1st 2015 Guest AvatarGuest
I am having the same issue also!!
ID #578500
 
May 11th 2015 Guest AvatarGuest
I try to get sp online purchase but I would put in my password then it would stop loading and I would not get the sp please please help
ID #555027
 
May 6th 2015 Guest AvatarGuest
This bug is a huge one on my tablet it will just not let me clock anything and it will freeze and the only way it'll stop is if you restart your device in my case tablet and
and play it again I deleted it then got it back many times and it still does that I waited about a mont to put it back on but it still does that I reccomened you not to get this game so many bugs
ID #552722
 
May 5th 2015 Guest AvatarGuest
I purchased a horse but I can't see him its like a white shadow theres no face or anything I can do tasks but I can't really see the horse those anyone alse have this problem? please please help me...
ID #552139
 
Apr 21st 2015 Guest AvatarGuest
I had uninstalled the game at one point and now I'm playing again, some of the early quests are saying they still need to be done even though I already completed them. For instance the cooking quest, how can I redo them?
ID #545950
 
Apr 21st 2015 Guest AvatarGuest
I have problem with save the game sometime it doesn't save it and I have also problem with neighbors I don't get them, isn't there no solutions for this problem ????
ID #545936
 
Apr 20th 2015 Guest AvatarGuest
I have a problem with my teen girl sim since her skin color chaged without my consent and i don't know what to do!! Please help me by telling me what to do!!
ID #545784
 
May 3rd 2015 Guest AvatarGuest
Tap on her and but makover so you can change her skin tone
ID #551372
 
Mar 30th 2015 Guest AvatarGuest
I bought simeleons for real money but i dont get the money,them i tried to get it by buying it three Times' more but it dows not work! And my real money is gone!!!! Help!
ID #535172
 
Mar 27th 2015 Guest AvatarGuest
I started making a sim then exited out, now it's says I can't create another sim until the first is finished but there's no way to get back to the one I started :(
ID #533517
 
Mar 21st 2015 Guest AvatarGuest
When ever I try to get to the home store nothing is available but magazines
ID #531424
 
Mar 21st 2015 Guest AvatarGuest
I really want to be able to buy pets like dragons and reindeer but I downloaded the sims freeplay a year after those quests finished and do not have the opportunity to buy the pets , if I put the time on my iPad back a year will it give me the opportunity to access the limited time quests ????
ID #531300
 
Mar 18th 2015 Guest AvatarGuest
I got the castle update thing and the bottom of the screen is gone as in the quest part ect. what do I do?
ID #529998
 
Mar 17th 2015 Guest AvatarGuest
Use home store to sell sonicare toothbrush (red simoleon) and it will become available in the featured section again :-)
ID #529843
 
Mar 17th 2015 Guest AvatarGuest
I'm on the sonicare toothbrush task, I've already done it once, then the app updated. Now it's asking me to do the same thing again "purchase the sonicare toothbrush" but obviously I can't, there's only 1 available to each player :-( help!
ID #529797
 
Mar 6th 2015 Rayray3 Avatar Rayray3
Im unable to get into the homestore aswell its telling me to check store settings I have to purchase a basic home pack to complete the quest can someone help me plz.
ID #524893
 
Mar 6th 2015 Rayray3 Avatar Rayray3
I have to buy a basic home pack to complete the quest from the home store but im getting store error can someone help me
ID #524889
 
May 20th 2015 Guest AvatarGuest
It's free 😂
ID #558770
 
Mar 4th 2015 Guest AvatarGuest
my preteen sim wnet to a neighbors town and voluntarily goes home but my sim cant go home because it just goes back over and over again. it loads the opening scene , the one with the tips and sims logo. what should i do? i tried to restart my gadget but it still keeps on doing it all over again
ID #523982
 
Feb 17th 2015 Samp0t Avatar Samp0t
QUEST BUG. I can't access new quest (Lunar New Year Quest), I am forever stuck with the "Resolution Solution" quest. HELP!! :( it says come back in 0 mins and 0 secs. It's been like this for 1 month. What should I do?? HELP ME PLS:((
ID #517127
 
Feb 17th 2015 Guest AvatarGuest
I can't access new quest, I am forever stuck with the "Resolution Solution" quest. HELP!! :( it says come back in 0 mins and 0 secs. It's been like this for 1 month. What should I do?? HELP ME PLS:((
ID #517121
 
 
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