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The Sims FreePlay Guide

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Some Bugs You Need to Know About

Some Bugs You Need to Know About
No game is ever perfect -- some may seem perfect because the studio that created them did a lot of bug-stomping in the beta testing phase, but none of them are ever really perfect, and it seems that The Sims FreePlay has more than its fair share of bugs...

Here are some you need to be aware of so that you avoid triggering them:

(1) The Sims Store Access Failure
If you open the Sims Store (the purple button for spending real money) then select a purchase and then cancel it more than once there is a chance that you will be locked out of the store and no longer able to access it, so do not do that.
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(2) Your Sims refuse to use items
Your Sims refuse to use items you have bought and placed in their home / there is a goal to use item X but your Sim will not use it.

What is happening here is that there is a pathing issue with the item and where you have placed it, and your Sim does not believe that they can actually access it, which is why they do nothing when you try to get them to use it.

Place the item in another location.
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(3) Sims trapped in the lake.
The lake in the park can be buggy if you have your Sim enter the water near the edges so make sure to enter via the center to prevent them from being trapped in the water. Once they are trapped there does not seem to be a way to get them out save for resetting the game and losing all of your progress.
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(4) Your Cup Runneth Over
One of the biggest bugs in the game is that it will allow you to do things that are to your detriment.

For instance you can have each of your 16 Sims purchase a pet, but if you do that later when you get the goal to purchase a pet, you cannot. [del]There is no easy fix for that, so you should really be conservative in buying all of the stuff for every Sim.[/del] There used to be no easy fix for this, but since the second major update to the game the option has been added to put your Sim pet up for adoption - which is a nice way of saying delete the furry little fellow...

If you find yourself in this situation and you need to get rid of a pet so you can obtain a new pet to meet with the conditions of that Goal that is what you need to do...
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(5) Playing with Time
Some websites and hint sites suggest that the fastest way to make progress in the game is to set your Sims to long hour tasks and then quit the game, access your iPad configuration menu, and set the time forward however many hours you need to in order to complete the task.

They suggest that you can simply rinse and repeat to great success, but that [del]may not be[/del] it turns out that is absolutely NOT true.

Using this method - which is called Time Skipping - is almost certain to corrupt your save file and worse, do things to the game you cannot undo... Read the guide section titled "Time Skip Warning" for more details and a list of the many ways that doing this can break the game.

There have been wide reports that using this tactic works, but that it can blow up in your face if you accidentally access either of the stores, which appear to verify their time with the FreePlay server.

Game lockups, save corruption, and loss of contents have been reported. For that reason we strongly do not recommend that you use this tactic for play.
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(6) Game Tap Failure on Returning from Neighbor Towns
A very common bug that you will encounter when returning from visits to your Neighbor's Towns is the failure of the navigation system in the game.

Upon returning you may find that while you can open menus, when you tap on a Sim in the menu the tap does not result in taking you to that Sim.

The known fix for this is to first select one of your Sim homes, whereupon you can then use the menu to select and switch to Sims as normal. No reason has been given for this bug, but the developers are aware of it.
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(7) Save Corruption while visiting Neighbor's Towns
While an uncommon bug, it is possible for your save or game state to revert to an earlier save after visiting a Neighbor's Town.

If you purchased or obtained SP, LP or money during the period lost that can be a real problem.

The fix for this is to be sure that you make a Cloud Save prior to visiting Neighbor's Towns and always after acquiring a significant amount of LP, SP, or Money.
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ASK A QUESTION for The Sims FreePlay



112 comments, latest first.
Page 1 of 3
this game is a lot of problems now i and find out why my sims cant get there tasks done they keep on going out of there tasks and i supposecto make a cake for my baby and i lost it . now i have to save up more life points to do it again this really sucks . i hopecthey fix the bugs in this game soon . please help me thanks bye charlene

Added 1st Sep 2015, ID #604483

My book of spell quest started again after finifshing it. Now im stuck with it. My sim dont want to pick up th wand. Can anyone help me solve this bug. It has been months and i just dont know how to fix it. Plsss help. Tnx

Added 1st Sep 2015, ID #604365

my problem is that all my quests' time limits are all 2 days.. which seems to be too short to complete a quest. please help..

Added 21st Aug 2015, ID #600655

At one of the missions it says I have to let one of my sims take a nap in bed, I already let them take a nap for about 10 times, but I never get a message saying it is completed... so basically I'm stuck and my sims will never be able to get married if I don't get past this problem -.-'

Added 21st Aug 2015, ID #600586

This is my issue. I send my sims to perform a task, go to work or to their hobby. The next time I go to play my sims are just hanging out at their home.

Added 16th Aug 2015, ID #598964

Same problem. And I have to perform the task all over again! Some times, they're tasks that take one day to complete, so you lose an entire freaking day!!! I can't complete quests anymore because of this. Please, fix it!

Added 30th Aug 2015, ID #603958

same issue with mine!

Added 20th Aug 2015, ID #600421

Even I'm facing the same issue.. and I'm far behind in completing task... If you get to know how to sort this.. Please let me know

Added 20th Aug 2015, ID #600363

Same issue!!!

Added 20th Aug 2015, ID #600456

Same issue! 3x this week! Unable to finish quests on time!

Added 29th Aug 2015, ID #603442

My issue is that one of my Sims cannot go to work because his career bar disappeared entirely. All I see is hobbies & relationships 😕

Added 13th Aug 2015, ID #597725

The tabs in the home Store like patio gates and the one to change the patio floor disappeared so I can't change anything! I have no idea what to do

Added 9th Aug 2015, ID #595734

my sims face in the sims tracker and house does not appear and accesories does not come clearly in the sims create menu

Added 8th Aug 2015, ID #595451


On the patio quest, I am supposed to buy 3000 simoleons worth of outdoor supplies for patio.... I've bought like 10,000 worth and it will mot move to next step. It is stuck at 64%.

Added 30th Jul 2015, ID #591598

You must be buying accesories of outdoor furniture...You should buy accesories of outdoor decorations in order to continue

Added 22nd Aug 2015, ID #600962

Oh did the same thing u have to buy plants not
outdoor furniture

Added 18th Aug 2015, ID #599697

I can't go on there, it loads for a while and then goes back on to my tablet home screen
[b][color=red][color=red][/color] [/color] [/b]

Added 19th Jul 2015, ID #586425

I can't connect to the online store all it tells me is go change your store settings? I have no idea how to do that!

Added 6th Jul 2015, ID #580850

My game keeps crashing every time I want to start building the restaurant (beginning of sous judgemental quest) I am literally going crazy!! I have deleted and re-installed the game but it keeps happening :(

Added 28th May 2015, ID #562349

This happened to me did you manage to sort it?

Added 10th Jul 2015, ID #582515

I am having the same issue also!!

Added 1st Jul 2015, ID #578500

I try to get sp online purchase but I would put in my password then it would stop loading and I would not get the sp please please help

Added 11th May 2015, ID #555027

This bug is a huge one on my tablet it will just not let me clock anything and it will freeze and the only way it'll stop is if you restart your device in my case tablet and
and play it again I deleted it then got it back many times and it still does that I waited about a mont to put it back on but it still does that I reccomened you not to get this game so many bugs

Added 6th May 2015, ID #552722

I purchased a horse but I can't see him its like a white shadow theres no face or anything I can do tasks but I can't really see the horse those anyone alse have this problem? please please help me...

Added 5th May 2015, ID #552139

I had uninstalled the game at one point and now I'm playing again, some of the early quests are saying they still need to be done even though I already completed them. For instance the cooking quest, how can I redo them?

Added 21st Apr 2015, ID #545950

I have problem with save the game sometime it doesn't save it and I have also problem with neighbors I don't get them, isn't there no solutions for this problem ????

Added 21st Apr 2015, ID #545936

I have a problem with my teen girl sim since her skin color chaged without my consent and i don't know what to do!! Please help me by telling me what to do!!

Added 20th Apr 2015, ID #545784

Tap on her and but makover so you can change her skin tone

Added 3rd May 2015, ID #551372

I bought simeleons for real money but i dont get the money,them i tried to get it by buying it three Times' more but it dows not work! And my real money is gone!!!! Help!

Added 30th Mar 2015, ID #535172

I started making a sim then exited out, now it's says I can't create another sim until the first is finished but there's no way to get back to the one I started :(

Added 27th Mar 2015, ID #533517

When ever I try to get to the home store nothing is available but magazines

Added 21st Mar 2015, ID #531424

I really want to be able to buy pets like dragons and reindeer but I downloaded the sims freeplay a year after those quests finished and do not have the opportunity to buy the pets , if I put the time on my iPad back a year will it give me the opportunity to access the limited time quests ????

Added 21st Mar 2015, ID #531300

I got the castle update thing and the bottom of the screen is gone as in the quest part ect. what do I do?

Added 18th Mar 2015, ID #529998

Use home store to sell sonicare toothbrush (red simoleon) and it will become available in the featured section again :-)

Added 17th Mar 2015, ID #529843

I'm on the sonicare toothbrush task, I've already done it once, then the app updated. Now it's asking me to do the same thing again "purchase the sonicare toothbrush" but obviously I can't, there's only 1 available to each player :-( help!

Added 17th Mar 2015, ID #529797

Im unable to get into the homestore aswell its telling me to check store settings I have to purchase a basic home pack to complete the quest can someone help me plz.

Added 6th Mar 2015, ID #524893

I have to buy a basic home pack to complete the quest from the home store but im getting store error can someone help me

Added 6th Mar 2015, ID #524889

It's free 😂

Added 20th May 2015, ID #558770

my preteen sim wnet to a neighbors town and voluntarily goes home but my sim cant go home because it just goes back over and over again. it loads the opening scene , the one with the tips and sims logo. what should i do? i tried to restart my gadget but it still keeps on doing it all over again

Added 4th Mar 2015, ID #523982

QUEST BUG. I can't access new quest (Lunar New Year Quest), I am forever stuck with the "Resolution Solution" quest. HELP!! :( it says come back in 0 mins and 0 secs. It's been like this for 1 month. What should I do?? HELP ME PLS:((

Added 17th Feb 2015, ID #517127

I can't access new quest, I am forever stuck with the "Resolution Solution" quest. HELP!! :( it says come back in 0 mins and 0 secs. It's been like this for 1 month. What should I do?? HELP ME PLS:((

Added 17th Feb 2015, ID #517121

My store won't open it tells me that there is a error and the store isn't current available and that i must go to the store settings and that i must try it again but i don't see the store settings in the game

Added 14th Feb 2015, ID #516006

I used thee simoleon tree yesterday and came back on it today and it says waiting 50 days?
I used lifestyle points to try get out of it but just goes back to normal?

Added 4th Feb 2015, ID #511569

When I do my quests my sim will do the action and then the quest will say to do something they did 4 or 5 actions ago and the quest tracker progress bar goes back also. Please help it's very frustrating!!

Added 4th Feb 2015, ID #511554

Help! I was making a sim and my phone went to sleep and now my sim isn't named! I can't change my sims name anyway so he will never have a name! Help!

Added 30th Jan 2015, ID #509240

Just delete it with the red circle when you click on him and make a new one.

Added 12th May 2015, ID #555207

Ever since I started the ghost quest every time I start an action for it, mind you these actions are very long and this quest has a time limit, if I leave the game and come back the game will freeze and when I go back my sims have stopped doing their tasks. It's so frustrating

Added 24th Jan 2015, ID #506224

Geachte lezer ik speel de sims op mijn tablet  ik heb niks anders dan constant problemen ermee zodat ik soms op mijn telefoon moet spelen nu is de probleem dan ik als ik een kast ga om kleding te veranderen dat hij constant eruit word gegooid dus wil ik het via de telefoon doen en daar doet hij het wel ik deed het uploaden naar de cloud en dan op de tablet weer downloaden en dan lukt het wel maar nu weer niet meer hij gooit het eruit hebben jullie hier een oplossing voor want ik vind het een leuk spel maar dit is niet meer leuk om zo te spelen

Added 18th Jan 2015, ID #503457

So i had a sim visiting a neighbors town, and I went to send it home and i got out of my app, and it shows up with my sim on the stairs leaving the park. But it keeps showing the opening screen and the hint thing that shows at the beginning. Shows my sim and then does it ALL over again.

Added 6th Jan 2015, ID #497309

When I started the teen idol quest I lost the ability to buy stuff except magazines i've done the quest by using the store that sells hobby items and now I need to buy a painting on ghost hunters and I don't want to lose the mansion i've tried everything even reset please help :(

Added 9th Dec 2014, ID #482612

I can't woohoo with neighbor's sim even when we're partner. There option of woohoo never appear! I can't hi-5 or bro hug or anything beside the usual be nice, be funny, be rude, complain, be romantic. I need help since I'm already level 36 I can't restart this game, it'll be a waste of time.

Added 4th Dec 2014, ID #480424


Added 28th Nov 2014, ID #477356

There's another bug: when you have your Sims eat from the Thanksgiving table banquet.... No food shows up. Not even a plate. So they're basically just eating the tablecloth with their hands. Des anyone else have this problem?

Added 27th Nov 2014, ID #477077

nope i passed that stage sorry cant help you it shouldnt do that i had no problem

Added 1st Sep 2015, ID #604482

Me Too :/ I Can't Buy From Home Store Just Magazines

Added 24th Nov 2014, ID #475852

Cancelling an action too late will result in the money/LP still being used despite the action not being completed.

Added 12th Nov 2014, ID #470788

is there a storage problem says i don't have enough internal space ..i also have 14 gb free on sd card ...all on nextbook tablet

Added 6th Nov 2014, ID #467984

Did the teen fame quest and now I can't build anything except for buying or selling a stack of magazines. Can someone please help?

Added 2nd Nov 2014, ID #466297

I tried to visit a neighbour's house but as soon as I arrived I was sent back home again and all my Sims hygiene, energy etc. levels were down. Also if I delete my game, but connect to Facebook on another device will it save my Sim's world? thanks

Added 28th Oct 2014, ID #464374

I have the same problem. My home store is blocked after the teen idol quest :(

Added 26th Oct 2014, ID #463418

Also have no home store after teen fame quest. Now can't advance in next quest. Is there a fix for this?

Added 25th Oct 2014, ID #462621


Added 20th Oct 2014, ID #460866

In the process of the teen quest fame, the only thing I can buy or sell now is the magazines. Cannot even make adjustments to house structure or build another one. I don't want to start all over again, thought it may possibly happen again. I am in great need of assistance. Someone please help!

Added 16th Oct 2014, ID #459164

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