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Follow the dark path or use the light

I have just bought the sims 3 and the sims 3 gen..

 
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Guest asks: Added Jan 13th 2012, ID #240577

Question for The Sims 3

I have just bought the sims 3 and the sims 3 generations expansion pack, both downloaded fine but when I go to launch it the launch screen automatically freezes and wont respond. I checked to make sure I can use the sims on my laptop and it meets all the requirements. Can you help me please? Thank you
 
 

 
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hannahbell2912 answered:
Added 19th Mar 2012, ID #491143
Yes, that's what's happening to me (Except I've had it alot longer and I've got almost all the expansion packs) I tried doing a scan and everything but it still doesn't work and I was getting really frustrated!
 
 
 
 
 

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