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I've been having so many problems with my sim game..

 
 
 
danielleclairenolan asks: Added Dec 9th 2011, ID #232994

Question for The Sims 3

I've been having so many problems with my sim games it isn't even funny anymore. My main problem is when I download the expansion packs onto my computer and click on it to play it, it comes up with a box saying it failed to start up. Please help!
 
 

 
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