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When I start my Sims 2 double deluxe game I build ..

Guest asks: Added Oct 28th 2011, ID #226133

Question for The Sims 2

When I start my Sims 2 double deluxe game I build a family played it for a while and then save and quit the game. When I start the game again the family I created is not there. What can I do to play the game and save my families. I have manually uninstalled the game and deleted the cache then reinstalled the game. This did not correct the problem

System requirement are as follows:
Minimum: 1.0 GHz processor / I Have: Intel(are) Core(TM)2 Quad CPU Q8200 @ 2.33GHz

CPU Speed : Minimum: 1 GHz / I Have: 2.3 GHz

Performance Rated at: 26.128 GHz

RAM : Minimum: 256 MB / I Have: 6.0 GB

OS : Minimum: Windows 7, Vista, XP, ME, 2000, 98 / I Have: Microsoft Windows 7 Home Premium Edition Service Pack 1 (build 7601), 64-bit

Video Card : Minimum: A T&L-capable video card with at least 32 MB of video RAM. ATI Radeon series 8500 or better, NVIDIA GeForce series GeForce2 GTS and better / I Have: ATI Radeon HD 3400 Series

Features: Minimum attributes of your Video Card
Required / I Have
Video RAM 32 MB / 3.0 GB
3D Yes / Yes
Hardware T&L Yes / Yes

DirectX version
Minimum: 9.0c / I Have: 11.0
Sound Card Minimum: Yes / I Have: High Definition Audio Device
Free Disk Space Minimum: 5 GB total for all three games. / I Have: 271.2 GB

I hope providing my specs is helpful

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