I can't activate templar knights at final stage shadow ruins fin

ventidragon asks: Added Oct 18th 2008, ID #131368

I can't activate templar knights at final stage shadow ruins fin

Hi there please help me...i got in the final stage in shadow ruins but when I go in to the area where I have to activate the right and left templar knights I press shift buton but they act like inactive so I can't jump into the fire passage. Please help me to resolve that. Is it a bug or there is something that I miss? Please advise!!!! Thanks in advice and get
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Albarosie answered: Added 24th Nov 2011, ID #458429
Can you help me in the game pls? I don't kno what to do I'm in the town and I can't find the lords dougther :S
Pls help :D

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