My springfield is missing. I tried to purchase donuts and needed to confirm my password. I couldn't remember my password so I reset it on my computer. The game was open on my phone.
My town disappeared. I tried to log back in and it would let me. In fact it changed my log in name.
Now I'm back at level 1.
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OK chances are you used an email account that is NOT the one you used to make that town. So you need to use your OTHER email accounts until you find the right one that was associated with that town, log in with that and your town will come back.
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