Missing Chips and Disconnections

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Missing Chips and Disconnections

There are many users reporting that chips they have won while playing Double Down Casino have either been taken from their total, instead of added to it, or gone missing completely. Also, they are getting regularly disconnected from the game's servers.

These are known issues so it is worth contacting support to try to get a resolution.

If you find yourself missing chips or encountering glitches, it is far more likely to be the game than your connection.

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COMMENTS

Latest comments first
 
My name is Shirley Sligh, and I was playing the game when a message came up working on game,and I had over 3,900 points, but when I went back to the game I only had 184 points. I pay a lot of money for chips to play this game and not have them taken from me. Please return my points.
Added 13th Mar 2013, ID #263385, by Guest
 
Here is a tip to get your missing or chips that disappeared. Today I had 50M chips and then after playing poker I won an additional 40M... I logged off to run errands and when i logged back on ALL but 10M chips were gone.
**Here is a helpful bit of advice**
I NICELY filled out a DD support form explaining the problem. W/I 5 hrs they replied w/ an apology and credited my acct w/ 100Million coins...
BUT.. after logging off then later logging back in my coins had disappeared down to 10 Million. So I NICELY... responded to the original support ticket and within 2 hours they credited my account with 180Million coins and a sincere appology.

Crystal
 

Crystal3212 | Member | Joined: Nov 18th 2012
2 Submissions | 0 Forum Posts

Added 18th Nov 2012, ID #210046, by Crystal3212
 
I was playing European vacation and won over 3 million then connection was lost when I got back in to game ( almost immediately) I found my total chips had gone back to what I had when I started I.e. 507,000. Can you please fix this and give me my 3 mill back. Thank you.

Loraine
 

Loraine | Member | Joined: Nov 17th 2012
0 Submissions | 0 Forum Posts

Added 17th Nov 2012, ID #209620, by Loraine
 
i spun the wheel and hit 500.000.00 and did not give it to me i got 50.00 not fair.
Added 11th Nov 2012, ID #207575, by Guest
 
I have just purchased 12 million chips, the money has been deducted from my iTunes account but the chips have not been credited. I normally do not have any problems with purchases and I love the slots. Loraine S
Added 16th Oct 2012, ID #196931, by Guest
 
I have gone 3 days without a free spin can you fix this for me please? I also have one money on slots and it does not appear I don't know why this happens.

Thank you for your help

Jason
Added 15th Sep 2012, ID #186097, by Guest
 
Whilst paying the divinci diamond one today on 500.000 per spin 4 times the bonus feature came up, the 3 feel together and did not activate, also last night same whilst playing 40,000 it came up 6 times and again did not activate the free spins. You owe me big time for this or I will be spreading the word on face book . This also happens with your other feature games when playing high credits, I have put up with it but today enough is enough. christine coombes, Please fix and credit me thank you.
Added 22nd Aug 2012, ID #178687, by Guest
 
One of the reasons I have found for getting disconnected or booted from a game, or delays in the game (such as in Roulette) is because of issues with ShockWave for Google Chrome users. Many people may have 2 versions of the Shockwave plug-in enabled and not know it. For DoubleDown Casino, its best if you use the version tied to Chrome. If you use the stand alone version, or both versions together, you will have issues..... In using the Chrome version of Shockwave, if you get booted, then it would be because of the game.

Also, there are times that the game might disconnect you without warning, there isn't much you can do about that. However, if its a Flash problem with Shockwave, then you have the opportunity to log off from the game, therefore not losing any of your chips or winnings.

Good Luck,

GuyB
Added 29th Jun 2012, ID #158488, by Guest
 

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